- From: Alan Chuter <achuter@technosite.es>
- Date: Tue, 17 Nov 2009 09:17:14 +0100
- To: WAI-AGE Taskforce <public-wai-age@w3.org>, eoWG <w3c-wai-eo@w3.org>
In the sentence "The best person to contact initially is the owner of the page or area with the accessibility issue" the concept of the "owner of the page or area" could be confusing, I think. It might be a good idea to explain what it means (the person in charge of the page). Further on "web manager" should perhaps be "website manager". In suggesting the alternative people to contact (different section managers, managing director) it might be useful to guide people first to identifying what organisation is responsible for the site, which may not always be evident. It might be useful to tell people that if the site has an audited accessibility label (like RNIB Surf right, AccessiWeb, Technosite, or Euracert) there may be (should be) a complaints channel associated with the label. People could also try a service like "whois" to find the owner of the domain name. Large organisations like telephone or utilities companies sometimes have retail stores in large towns. Some (like mobile phone shops) that bear the branding of the company may just be franchises that won't be able to help. regards, Alan [1] http://www.whois.net/ -- Alan Chuter Departamento de Usabilidad y Accesibilidad Consultor Technosite - Grupo Fundosa Fundación ONCE Tfno.: 91 121 03 30 Fax: 91 375 70 51 achuter@technosite.es http://www.technosite.es
Received on Tuesday, 17 November 2009 08:22:16 UTC