Re: Social Biz CG milestones (was: RE: for review - An Intro to Social Business Guide [via W3C Social Business Community Group])

Hi all,

First time caller, long time listener, jumping in with my largely newbie voice here, so I apologize if there's a backstory I'm missing here....

On Nov 14, 2012, at 1:22 PM, "Crawford, Mark" <mark.crawford@sap.com<mailto:mark.crawford@sap.com>> wrote:

Ann Wrote:

>The W3C already sponsored 1 workshop and multiple Incubator / Community groups.  A white paper was written, as well as other less formal documents.

MC: To the best of my knowledge, there has never been a workshop focused on Social Business.  If you are referring to the W3C workshop on the future of social networking, then I would submit the focus was entirely different.  As for the incubator group, I would once again submit that the focus was different.   The Jam is the only exercise that I am aware of that focused exclusively on the concept of social business, and although it was a great start, I believe the proposed workshop will serve to take the effort of this group in a direction that is needed if we are to fully understand what the needs and thoughts are of the broader community

Dunno on the history, but I agree we should identify who the target audience clearly is and what the expected call to action for them should be.

 >I perceive the primary public social tool vendors (e.g., Facebook, Twitter) have little interest to standardize the underlying social technologies (e.g., how to exchange profile info) – because the value of their companies is based on keeping that information locked up.

MC: I would not see this as a reason to not standardize.  Rather I would submit that as we see more and more companies delivering tools to enable social business, we will see the need for standardization grow independent of Facebook and Twitter.  Those organizations are already in some respects becoming in some respects long in the tooth and loosing favor with the younger generations for their personal social needs, and their services are ripe for the picking of software companies who wish to deliver tools that enable a more business focused approach to social.

I think also we are talking consumer space vs enterprise space. Right now, the enterprise space is actively interested in a solution here as what out there ( think Yammer, SF Chatter ) are either lacking adoption and/or not solving the problem space effectively. Part of this is probably the messaging and use-cases, which it sounds like this group can be a catalyst in defining.

>  A separate set of independent geeks – mostly in Silicon Valley and Portland, Oregon areas – are working on creating independent tools.  Those folks apparently want to hack away more-or-less independently.

MC: I would submit that from an enterprise perspective, the last thing we want are independent geeks left the control this space.  Creating a Social Business requires tools that are reliable, supported, and interoperable.

The independent tools may gain limited adoption in the consumer or low end of the SMB market, but interoperability is the name of the game for anyone of reasonable size. I think telling a story around OpenSocial ( once that story firms up ) sounds like a reasonable leverage point there.

> Work on security mechanisms, privacy, identity, etc is already underway in other working groups.

MC: True.  But how does that negate the need for the workshop?

> I hear several voices on this team enthusiastically promoting a workshop.  Sorry to be a wet blanket and a naysayer, but I am not all clear what the focus nor value would be in holding another workshop.  I do not agree " support for the proposed workshop " is a foregone conclusion.

MC: Hmm.  It would be helpful if you identified the specific objectives of the workshop you disagree with.

> Although IBM and perhaps others are apparently willing to provide some financial support (Yay for those companies!) – my concern is what the W3C would invest (via time and people), what would the W3C get out, and what happens to W3C reputation for going around in circles on this topic.

MC: Once again, I would submit that Social Business as a specific topic is still rather virgin for the W3C – with the exception of the Jam.

>"Social" is a huge topic these days.  I, too, am intensely interested in the subject.  Yet I do not support moving forward with a workshop at this point, for concerns given above.  To change my mind I would need to see A) clear objectives; B) convincing evidence that key players would participate.

MC: It would be helpful if you identified the specific objectives in the draft you disagree with.

What I'm hearing here is a concern for having the target audience and call to action defined better before we move towards a workshop. I guess my question is where do we stand in regards to that at this point?

Thanks!

John Mertic
jmertic@sugarcrm.com<mailto:jmertic@sugarcrm.com>