Comments

I have added a number of comments to the “Examples of how Silver Conformance can work<https://docs.google.com/document/d/1aBoQ1HDindVnFk_7Ljp-whpK3zAiqAdgJxsgpqsNpgU/edit?usp=sharing>” document.

I have many concerns, but perhaps some have been or are being considered. Some of them are:

  1.  “websites”; “e-commerce”; and “social media” may be a challenge to agree upon what is covered by the designation, but the greater challenge is that they are not representative of the myriad types and channels of published content. It would inevitably be exclusionary to a case that should be covered, like: native apps; PWAs; kiosks; IOT; in-car; messaging apps; wearables; etc. that differ in many form factors from other channels. As soon as we start naming things, we risk exclusion.
  2.  To me, personas represent the exact same exclusion dilemma. Hence the “Insights vs Personas<https://docs.google.com/document/d/1HsXvxtE9KUeJDQlTlUHybhKpszBCE5Hgg-Xr-lAtTW4/edit?usp=sharing>” doc I created leading into the design sprint. Naming a persona excludes another. Naming a need includes all of humanity that has that need.
  3.  Heuristic evaluations against a criterion would have to include at least some within the set of heuristics being used that are explicit to that criterion – which of course becomes a dilemma of scale. The bigger challenge is that this is a human evaluation and as reported in earlier research, no 2 human experts would observe the same issues and reach the same conclusions. Which then means, to even consider this type of evaluation, it would have to be performed by more than one human and averaged. Then of course, the point of the evaluation is to provide remediation for each heuristic for each item for each criterion. That would have a very significant impact on testing and remediation and support several of the points raised by Wilco over cost.

Cheers,


Charles Hall // UX Architect, Technology

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