Web intelligence services

I was wondering if anyone on here works in a library that subscribes
to a web intelligence service or uses software to monitor searches,
e-mail, blogs, etc. I’m mostly interested in the legality issues. For
example, can libraries monitor without disclosure? I would appreciate
any first-hand accounts or recommendations for further reading.

Feel free to contact me personally.

Thanks!

Karen Davidson
MLS Student
Southern Connecticut State University
karenannedavidson@gmail.com

Received on Tuesday, 29 November 2011 22:30:06 UTC