Fw: FCC Announces New Procedures for Communications Accessibility Informal Complaints

FYI


Rich Schwerdtfeger
----- Forwarded by Richard Schwerdtfeger/Austin/IBM on 11/15/2013 09:04 AM
-----

From: AccessInfo <AccessInfo@fcc.gov>
To: "'schwer@austin.ibm.com'" <schwer@austin.ibm.com>
Date: 11/14/2013 02:31 PM
Subject: FCC Announces New Procedures for Communications Accessibility
            Informal Complaints



The FCC released a Public Notice noting that October 8, 2013 marked the
third anniversary of the Twenty-First Century Communications and Video
Accessibility Act (CVAA) and the start of new procedures for consumers to
file requests for dispute assistance and informal complaints about the
accessibility of the following technologies used for communication:

         ·         Advanced communications services and equipment (such as
         cellphones, smartphones, computers, laptops, and tablets used for
         text messaging, e-mail, or instant messaging);
         ·         Internet web browsers built into mobile phones; and
         ·         Telecommunications services and equipment (such as
         telephones).

An overview of the new communications accessibility informal complaint
procedures is also available at
http://www.fcc.gov/accessibility-complaints-255-716-718-action-options.


This information is also available through the FCC complaints system at
http://www.fcc.gov/complaints by selecting “Access by People with
Disabilities.”

To learn more about the FCC’s accessibility requirements for communications
and video programming services and equipment, visit:
http://www.fcc.gov/accessibility-complaints-more.


Links to the Public Notice:
Word:  http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-13-2177A1.docx

PDF:  http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-13-2177A1.pdf


For additional information, please contact Rosaline Crawford at
202-418-2075, or e-mail rosaline.crawford@fcc.gov; or Susan Kimmel at
202-418-1679, or e-mail susan.kimmel@fcc.gov, of the Consumer and
Governmental Affairs Bureau, Disability Rights Office.