- From: Tom Jones <thomasclinganjones@gmail.com>
- Date: Thu, 28 Jan 2021 09:18:09 -0800
- To: Web Payments Working Group <public-payments-wg@w3.org>
- Message-ID: <CAK2Cwb4r2ELCJBP0fspCuFcbcHxsZwjdbnTp6AaA3NF1vJwXoA@mail.gmail.com>
This is the reason that I said that my input was not accepted. My point is that any standard that focuses on minimizing user time rather than issues like user acceptance is not focused on the user, but on the guy trying to extract money from the user. I take Ian's comment on user experience to miss the point that you are relying on merchant measures of success rather than the user's measures of success. Be the change you want to see in the world ..tom ---------- Forwarded message --------- From: Ian Jacobs <ij@w3.org> Date: Tue, Oct 29, 2019 at 8:58 AM Subject: Regarding your blog comment To: Tom Jones <thomasclinganjones@gmail.com> Hi Tom, I was surprised by your blog post comment, which I’ve not yet approved since I want to see if there is some misunderstanding, or if you’d be willing to revisit your comment to foster public engagement on how we can improve our specifications. You wrote: "I am, frankly, appalled. Unfortunately I am not surprised. Many of the standards organizations, like the OpenID foundation, have taken the same approach, to satisfy developers at huge corporations. In the short run this looks like success. In the long run you wind up with a population of users that hates the technology choices that they have. Minimizing distraction is NOT a good goal. Keeping user cognitive load to a low level would be better, but the best goal would be a user experience that leaves then satisfied with the end result. I do applaud the effort to work with the web auth team, but find that they have a similar disregard for the user. At Kantara we are trying to build systems that allow for secure use for the user secrets (aka credentials). I would like to see the w3c pay more attention to the user than the corporation. See the following for our current attempt to address these security issues in healthcare, as an example, https://wiki.idesg.org/wiki/index.php/Phone_as_Health_Care_Credential” May I ask: what exactly appalls you? We are trying to build a better user experience. What gives you the impression that we are not thinking about user experience. Both Payment Request API and Web Authentication are strongly geared towards improving the user experience. I think it’s a fine comment to say "Minimizing distraction is NOT a good goal. Keeping user cognitive load to a low level would be better”. I would be inclined to engage with you on that topic, to learn more about what you mean specifically by reducing cognitive load and how you see that as being different from minimizing distraction. Thanks, Ian -- Ian Jacobs <ij@w3.org> https://www.w3.org/People/Jacobs/ Tel: +1 718 260 9447
Received on Thursday, 28 January 2021 17:18:34 UTC