- From: John Foliot <john@foliot.ca>
- Date: Fri, 31 Oct 2014 10:34:28 -0700
- To: "'Richard Schwerdtfeger'" <schwer@us.ibm.com>, "'Tab Atkins Jr.'" <jackalmage@gmail.com>
- Cc: "'James Craig'" <jcraig@apple.com>, "'White, Jason J'" <jjwhite@ets.org>, "'Indie UI'" <public-indie-ui@w3.org>
Richard Schwerdtfeger wrote: > > It is very hard to convince customers to want to install > browser extension. > > Like browser support for ActiveX plugins or Java applets > it is a support issue for IT providers. > > For example, a bank dislikes having to manage the communication > with customers on how to install plug-ins, etc. They have dealt > with it but banks find it frustrating to have to support Acrobat > readers in browsers. Imagine aging people having to install a > browser extension and having to deal with the support issue. > > It would be best to not have to require a browser extension. While I cannot speak directly to the banking industry, my experience in large enterprise situations confirms this: IT support folks when I worked at Stanford University had a similar issue (both faculty and staff), and the training (scripts, the complexity of OS+version and user-agents+version) is a serious resource drain and rarely welcomed. Business critical/mission critical requirements such as "make user-modifications to meet ADA compliance issues" falls into that bucket... JF
Received on Friday, 31 October 2014 17:35:08 UTC