Re: Responce needed. definitions for voice user interface and Integrated Voice Menus

+1 to Debbie's suggested updates

On Thu, Apr 15, 2021 at 11:27 AM Deborah Dahl <
Dahl@conversational-technologies.com> wrote:

> HI Rain,
>
> Thank you for the clarification.  That makes sense. How about this? I
> think it captures the clarification.
>
> Debbie
>
>
>
> *Voice user interfaces (VUIs)*
>
> Sometimes known as: Conversational interfaces.
>
> Voice user interfaces (VUIs) allow the user to interact with a computer
> system based on *audio input and/or output. Audio input can include
> speech, non-speech vocalizations or audio produced by AAC or other devices.*
> Audio-based interaction may include both input from the user, and output
> from the system in response to the input. Examples include: Siri, Google
> Assistant, and Alexa.
>
>
>
> *Interactive voice response (IVR)*
>
> Interactive voice response (IVR)  systems allow the user to interact with
> a computer system through the use of a telephone keypad *and/or audio
> input.  Audio input can include speech, non-speech vocalizations or audio
> produced by AAC or other devices*.  Interactive voice response systems
> are often used to  automate tasks by phone and in call centers. IVR systems
> often use standards such as VoiceXML <https://www.w3.org/TR/voicexml20/>.
>
>
>
>
>
> *From:* Rain Michaels <rainb@google.com>
> *Sent:* Thursday, April 15, 2021 12:24 PM
> *To:* Deborah Dahl <Dahl@conversational-technologies.com>
> *Cc:* Lisa Seeman <lisa1seeman@gmail.com>; public-cognitive-a11y-tf <
> public-cognitive-a11y-tf@w3.org>; Michael Cooper <cooper@w3.org>; Ruoxi
> Ran <ran@w3.org>; Rachael Bradley Montgomery <
> rachael@accessiblecommunity.org>
> *Subject:* Re: Responce needed. definitions for voice user interface and
> Integrated Voice Menus
>
>
>
> Deborah, thank you for raising your questions.
>
>
>
> Thinking about the difference between speech and voice: an individual may
> not be able to vocalize a sound that would be considered "speech," but
> might be able to vocalize sounds that can still have meaning. Another
> individual may not have the ability to make their own sounds, but might use
> AAC or other sound outputs to provide responses.
>
>
>
> Do you have proposed rewording that might clarify points you raised?
>
>
>
> Thank you,
>
>
>
> Rain
>
>
>
> On Thu, Apr 15, 2021 at 8:42 AM Deborah Dahl <
> Dahl@conversational-technologies.com> wrote:
>
> I’m still not clear what is the intention behind distinguishing “voice”
> and “speech” in the VUI definition. The minutes say that “there is a reason
> for having voice and speech”, but they don’t say what the reason is.
>
> Also, can we clarify, in ” voice, speech, or sound input”, what kind of
> sound input is to be covered other than speech? Non-speech audio input
> would be very unusual in an IVR. This is so unusual that I think it would
> be confusing without an example. Conceivably, non-speech audio input could
> be used in a music identification service, or a medical diagnosis system
> that diagnoses illnesses from coughs. Are those the kinds of applications
> that non-speech input is supposed to cover?
>
>
>
> *From:* Rain Michaels <rainb@google.com>
> *Sent:* Thursday, April 15, 2021 11:15 AM
> *To:* Deborah Dahl <Dahl@conversational-technologies.com>
> *Cc:* Lisa Seeman <lisa1seeman@gmail.com>; public-cognitive-a11y-tf <
> public-cognitive-a11y-tf@w3.org>; Michael Cooper <cooper@w3.org>; Ruoxi
> Ran <ran@w3.org>; Rachael Bradley Montgomery <
> rachael@accessiblecommunity.org>
> *Subject:* Re: Responce needed. definitions for voice user interface and
> Integrated Voice Menus
>
>
>
> Hello all,
>
>
>
> *(Please respond by tomorrow, April 16, 2021)*
>
>
>
> We tried to wrap this up on our call today, but a number of concerns were
> brought up about the suggested revision, along with a concern that we were
> leaving out important future proofing considerations in the first proposal.
>
>
>
> *This is high priority as we need to get our feedback in right away. *Please
> take a minute to look at the proposed revision based on our conversation
> during the meeting, and +1 if you agree so that Lisa can submit the
> response.
>
>
>
> *Voice user interfaces (VUIs)*
>
> Sometimes known as: Conversational interfaces.
>
> Voice user interfaces (VUIs) allow the user to interact with a computer
> system through voice, speech, and sound. This may include both input from
> the user, and output from the system in response to the input. Examples
> include: Siri, Google Assistant, and Alexa.
>
>
>
> *Interactive voice response (IVR)*
>
> Interactive voice response (IVR)  systems allow the user to interact with
> a computer system through the use of a telephone keypad and/or voice,
> speech, or sound input.  Interactive voice response systems are often
> used to  automate tasks by phone and in call centers. IVR systems often use
> standards such as VoiceXML <https://www.w3.org/TR/voicexml20/>.
>
>
>
> Please send a +1 if you agree and can live with these changes. Send a -1 *along
> with your reason and proposed correction* if you cannot.
>
>
>
> Thank you,
>
>
>
> Rain
>
>
>
> On Tue, Apr 13, 2021 at 12:56 PM Deborah Dahl <
> Dahl@conversational-technologies.com> wrote:
>
> +1 but I would propose a couple of small edits –
>
> On VUI’s, I would just say “interact with a computer system through voice
> input and output”, if by “voice” you mean “voice output”.
>
> On IVR, I would say “interact with a computer system through the use of a
> telephone keypad and/or voice input” because IVR’s often support both
> keypad and voice input.
>
>
>
>
>
> *From:* Lisa Seeman <lisa1seeman@gmail.com>
> *Sent:* Tuesday, April 13, 2021 11:26 AM
> *To:* public-cognitive-a11y-tf <public-cognitive-a11y-tf@w3.org>; Michael
> Cooper <cooper@w3.org>; Ruoxi Ran <ran@w3.org>; Rachael Bradley
> Montgomery <rachael@accessiblecommunity.org>
> *Subject:* Responce needed. definitions for voice user interface and
> Integrated Voice Menus
>
>
>
> Hi Folks
>
>
>
> We were asked to have references ordefinitions for voice user interface
> and Integrated Voice Menus
>
>
>
> Can you let us know if you want changes to the following (+1 if you can
> live it):
>
>
>
> *Voice user interfaces (VUIs) *
> Sometimes known as: Conversational interfaces.
> Voice user interfaces (VUIs) allow the user to interact with a computer
> system through voice and speech recognition. Examples include: Siri, Google
> Assistant, and Alexa.
>
>
>
> *Interactive voice response (IVR)*
>
> Interactive voice response (IVR)  systems allow the user to interact with
> a computer system through the use of a telephone keypad or voice and speech
> recognition.  Interactive voice response systems are often used to
>  automate tasks by phone and in call centers. IVR systems often use
> standards such as VoiceXML <https://www.w3.org/TR/voicexml20/>.
>
>
>
> Please send your response by 11.30 am Boston time on the 15th April 2022.
> Silence will be taken as an agreement. Minor edits may continue.
>
>
>
> All the best
>
> Lisa
>
>