Re: Login Walls

On 06/10/2020 18:50, Rochford, John wrote:
> How do you think we could apply this to Accessible Authentication?

By stating you should only require account creation and login when:

1) it is *necessary* to keep user specific data for a section of a 
website / app the user is visiting (eg checkout)
2) it benefits the user, not just the site owner
3) a *guest* option is available

Assuming we have coga research to back this up, or we feel this article 
will support cognitive accessibility as well as User Experience. We 
might need to backfill the Research and Gap Analysis documents.

Can you provide the 'How it helps' part?

Fitting these requirements into our Patterns is a little complex. They 
are relevant to:

- Objective 6 : Ensure Processes Do Not Rely on Memory
   - Provide a Login that Does Not Rely on Memory or Other Cognitive
   - Allow the User a Simple, Single Step, Login
   - Provide a Login Alternative with Less Words
- Objective 4: Help Users Avoid Mistakes or Correct Them
   - Keep Users' Information Safe and Help Users Understand Known Risks

We don't really want to repeat this requirement in all these patterns 
but it doesn't fit exactly and exclusively with either Objective

So we could add a new Pattern, probably best fitting in Objective 6

  - Do not require account creation and login until it is necessary

However, there is already a lot of Patterns. So, we could consider 
adding the above requirements to:

  - Provide a Login that Does Not Rely on Memory or Other Cognitive

Explaining the "no login" is the best solution if it is not required. On 
balance, I prefer adding a new pattern.

Note, the Web Design Guide will probably have a 'Related Patterns' 
sidebar which can help ensure the related Patterns are considered, 
whichever choice is made (if any)

I suggest we discuss and add it to the actions as required.

Steve

> John
> 
> John Rochford
> 
> University of Massachusetts Medical School
> 
> Eunice Kennedy Shriver Center
> Director, INDEX Program
> Faculty, Family Medicine & Community Health
> www.DisabilityInfo.org
> 
> About Me 
> <https://johnrochford.com/?promo=email_sig&utm_source=product&utm_medium=email_sig&utm_campaign=edit_panel&utm_content=plaintext>
> 
> EasyText.AI <https://easytext.ai/>
> 
> Schedule a meeting with me. <http://bit.ly/CallJR>
> 
> /_Confidentiality Notice:_/
> 
> /This e-mail message, including any attachments, is for the sole use of 
> the intended recipient(s) and may contain confidential, proprietary, and 
> privileged information. Any unauthorized review, use, disclosure, or 
> distribution is prohibited. If you are not the intended recipient, 
> please contact the sender immediately and destroy or permanently delete 
> all copies of the original message./
> 
> *From:* Steve Lee <stevelee@w3.org>
> *Sent:* Tuesday, October 6, 2020 4:26 AM
> *To:* public-cognitive-a11y-tf <public-cognitive-a11y-tf@w3.org>
> *Subject:* Re: Login Walls
> 
> Here's a direct link to the related article for those whom do not like
> videos
> 
> https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.nngroup.com%2Farticles%2Flogin-walls%2F&amp;data=02%7C01%7Cjohn.rochford%40umassmed.edu%7C635a0d8da80243a7e13408d869d9ed10%7Cee9155fe2da34378a6c44405faf57b2e%7C0%7C1%7C637375731989758345&amp;sdata=cvcnIydAk26ZEM7asDkwsPT4bY1MR7eq1FypgkAnI8Y%3D&amp;reserved=0
> 
> Steve
> 
> On 06/10/2020 10:22, Steve Lee wrote:
>> Given the most accessible login is NO login, I suggest we add that point
>> to the login pattern
>>
>> Necessary account creation and login is a point that really annoys me
>> personally.
>>
>> https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.nngroup.com%2Fvideos%2Flogin-walls&amp;data=02%7C01%7Cjohn.rochford%40umassmed.edu%7C635a0d8da80243a7e13408d869d9ed10%7Cee9155fe2da34378a6c44405faf57b2e%7C0%7C1%7C637375731989768340&amp;sdata=%2FVftpnSvDtFoQbSe2%2F%2FJ0usWu5sLpm4eFz9U0y121r4%3D&amp;reserved=0
>>
>> Steve
>>
>

Received on Wednesday, 7 October 2020 09:37:39 UTC