objectives and user needs for today's call

To make the review today go a bit faster, please look at the user needs bellow.

Is anything missed out?



Note we will be working on the format or condensing them after we are sure we have all the user needs identified. (not now)
Objective 3: Use clear and understandable content and text



I want the language used to be clear and easy for me to understand (text I understand immediately;including vocabulary, syntax, and other aspects of language.)


DF: I can automatically recognize words, especially sight words within 3 seconds max 


I want no unexplained, implied or ambiguous information; (clear, unambiguous language; (Clarify implied information and provide unambiguous information.)


I don’t want math concepts in my content  and I find words easier to understand than digits (content usable without understanding math concepts)


I want the text to be supported by symbols that are familiar to me; (understandable use of (familiar) symbols;)


I want help with understanding images and multimedia. (understandable use of images and multimedia.)


LS added: Chunked page with symbols next to short, easy to understand headings


support for slow readers, this includes chunked text, short sentences and paragraphs, clear heading, extra symbols, and good use of white space)


Control of the white space between lines, sentences phrases and chunks





Objective 4: Prevent the user from making mistakes and make it easy to correct mistakes when they do occur.





As a user who needs to look up information like  my postal/zip code, I do not want a session to time out while I try to find the information needed, like  my postal/zip code or social security number.


As a user who needs to take breaks during tasks, such as completing a form, I want to be sure all my work is saved automatically if my computer crashes. I do not want to have to start over again, which can create a cycle of reentering my data; and making me more tired and more likely to make mistakes. (I need enough time, and not lose my work.)


As a user with difficulty typing and putting letters and numbers in the right order, I want an interface that makes mistakes less likely.


As a user who struggles with forms, I need help avoiding mistakes, and minimizing the mistakes I might make.)"


As a user who finds entering information stressful, I want to enter as little information as I can so the task is more manageable.


As a user who struggles with web content and forms I want to use applications or APIs that remember a lot of my information so I do not need to enter it again, and to otherwise help me, such as with spelling.



moved to Objective 6) As a user who gets disoriented, I want to know where I am in a process, including what I have done and what my next step is.

As a user who makes a lot of mistakes when typing and reading, I want to be able to check my work and go back without losing the work I have just done.


LS add: Instructions and examples 


LS add: Accept different formats for inputs


LS when I make a mistake I want it to be easy to fix it, without redoing other work, so that I do not just make more mistakes







Objective 5: Help the user focus and restore context if attention is lost.



As a user who is easily distracted I need less distractions from my task.


As a user with a poor memory I need easy sign posts about what is on the screen, where I am in a process and what I am doing, in case I get distracted in the middle of a task. (As a user who gets disoriented, I want to know where I am in a process, including what I have done and what my next step is. see section 5)


in section 8 reminders


"in -section 2 - I need to know the context, where I am, and what I just did, or what just happened to me. (Assume I have an attention disability and/or an impaired short-term memory.)"


"in section 2- I need to restore context when I forget where I am or get distracted. (Assume I have an impaired short-term memory.)"


"in section 2I need to restore context in multimedia. I need to go back to that bit I just missed, or reorient myself if I lost context. (Assume I have an attention disability and/or an impaired short-term memory.)"





All the best

Lisa Seeman

http://il.linkedin.com/in/lisaseeman/, https://twitter.com/SeemanLisa