re Findable Help proposed success criteria

Yesterday I had the opportunity to discuss the Findable Help proposed success criteria with the Accessibility Guidelines group. I think it went well, and there was both good feedback and a greater understanding of the challenges faced by some with cognitive disabilities as they try to complete a task and need help.
I’m currently reviewing all the feedback, and will be reaching out with requests as I revise and prepare for Tuesday’s meeting when this will again be on the agenda.
One suggestion from a group member was “I think we need data to back up automated chatbots being ineffective, especially since they might also be used in support pages or help content.”
Another posed the concept of the best, most intuitive and helpful chatbot you could conceive of – what if someone makes that? Would it still fail this?
So, I’m asking this COGA group:

  1.  Please send links to research you may have in regards to chatbots not being effective.
  2.  Could you send a sentence or two about: If there was an ideal chatbot, it would…?
Please know that I am not confident that we could write enough specifics to make the chatbot piece doable for individuals with cognitive disabilities, however, I want to pose the question to this group since it was asked during the meeting.
Jennie Delisi, MA, CPWA
Accessibility Analyst | Office of Accessibility
Minnesota IT Services | Partners in Performance
658 Cedar Street
St. Paul, MN 55155
O: 651-201-1135
Information Technology for Minnesota Government |<>
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Received on Wednesday, 30 October 2019 14:56:39 UTC