RE: User stories and user tests for the 3rd objective

Hi Lisa

I agree these are good but have a couple of comments. From a practical point of view, the recommendation that “user testing has all the different cognitive disabilities represented” is incredibly difficult. This is partially from a recruitment perspective but also as not all people with cognitive disabilities will have difficulties with every website/app so its not cost effective to include them. Could we rephrase this to “user testing has a range of cognitive disabilities represented”

My other points are that I think is that I think your lists of tests are great but also apply to any user testing (whether the individual has a disability or not). Is that a problem? Should we make this clear that standard user testing methodologies can be deployed but may need to be adapted to suite individuals needs.

I was at a conference this week and saw a presentation on a project where they talked about user testing methods they had developed for a project to understand the needs of people with aphasia. I thought many of the recommendations would also apply to people with cognitive disabilities such as dementia, autism, dyslexia etc – article at http://openaccess.city.ac.uk/20242/1/Roper%20et%20al%202018%20Experience%20Report%20Final.pdf


Best wishes

Abi


From: EA Draffan <ead@ecs.soton.ac.uk>
Sent: 23 June 2019 16:01
To: lisa.seeman@zoho.com
Cc: public-cognitive-a11y-tf <public-cognitive-a11y-tf@w3.org>; Steve Lee <stevelee@w3.org>
Subject: Re: User stories and user tests for the 3rd objective

Dear Lisa.

I really liked your collection in your email below and I am just so sorry I have not been able to help more in the recent weeks.

Best wishes
E.A.
Sent from my mobile phone

On 23 Jun 2019, at 14:15, lisa.seeman <lisa.seeman@zoho.com<mailto:lisa.seeman@zoho.com>> wrote:

Hi Folks

The third objective<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fw3c.github.io%2Fcoga%2Fcontent-usable%2F%23objective-help-the-user-find-what-they-need&data=01%7C01%7Ca.james%40soton.ac.uk%7Cfb7ce89196ce47faaa5408d6f7ebac50%7C4a5378f929f44d3ebe89669d03ada9d8%7C0&sdata=B9ccW3vwHZ3S7Dea1bCB2jxd%2B8isi9qH9G%2BgFlLcr1o%3D&reserved=0> in the design guide is missing user stories. I have written up some. I think they could be improved but are OK for this iterations of the design guided.
Let me know if there are any essential changes that need to be made for this iteration of the design guide. We hope to put them the draft in tomorow.
Help the user find what they need
User testing
Make sure your user groups for user testing has all the different cognitive disabilities represented. Do not just ask questions, but ask the user to do an action that demonstrates usability.

Test for the following:
·        Can the user easily  find each different page from the home page, without going down incorrect paths?
·        Can the user easily find each different page from the main page of each set of pages or template, without going down incorrect paths?
·        Can  the user identify what key information  and applications are available in the site from the home page?
·        Can the user can easily find the different key information and applications available in the site from the home page, without going down incorrect paths?
·        On each page, identify any critical functions  necessary to complete the main purpose of the page and important information. Is the user aware that this information and task are available as soon as the page loads?
·        On each page, identify any critical functions necessary to complete the main purpose of the page. Can the use find them easily without scrolling. Does the user know where to look the first time they try to find these functions?
·        On each page, identify any important information, including any information that may affect the well being of the user. Can the user find them easily without scrolling. Does the user know where to look the first time they try to find this information?
·        Some users are likely to pick up a screen and touch it by mistake, or they may click on the wrong item.  Can they always recover and go back to where they where via the standard back mechanism?
·        Can users always go back to the step they were at before via a standard mechanism?
User stories

This leads to the following user stories:


  *   As a user who has memory impairments and weak language processing skills, I want to find  the content I need without looking in the wrong place.
  *    As a user who has memory impairments, weak executive function and weak language processing skills, I want to know what important information and functions are on a site quickly and easily.
  *    As a user who has memory impairments, weak executive function and weak language processing skills, I want to know what important information and functions are on a page, quickly and easily.
  *    As a user who has memory impairments, weak spacial skills and  weak executive function and I often touch or click on the wrong item. I want to go back to exactly where  I was easily via a simple familiar action (that I use every time I touch or click on the wrong item).




All the best

Lisa Seeman

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