voice menu systems

Please look at https://rawgit.com/w3c/coga/master/extension/task-completion.html

Our we comfortable with the provision of a conformant alternative user-interaction method, that does not rely on user memorization, may allow this success criterion to be met?


It implies that you can have a text alternative to a complex voice system, and that may leave people who can not read, but can manage simple  speech, excluded?


Should we replace the provision with a provision along the lines of , "providing a simple interaction to reach human help allows this success criterion to be met".

All the best

Lisa Seeman

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