RE: User testing

Hi Lisa,

I am about to conduct user testing with people with intellectual disabilities. It will first focus on web text comprehension, then will expand to include design. I could contribute the results to our set of user-testing data.

One point of clarification: A minority of people with Down Syndrome do not have an intellectual disability.


John Rochford<>
UMass Medical School/E.K. Shriver Center
Director, INDEX Program
Instructor, Family Medicine & Community Health
Twitter: @ClearHelper<>
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-----Original Message-----
From: lisa.seeman []
Sent: Monday, July 11, 2016 2:15 AM
To: public-cognitive-a11y-tf <>
Subject: User testing

Hi Folks

I was wondering if we should make a wiki page about user testing, especially for testing our demo And asking them to send us the results....

Some rough ideas follow....

User testing

1.   Find a task, such as finding shoes.

2.   Can they find what button to use. Do they rank it as easy, medium or hard to find, might they fail?

3.   Which form could they fill out? Do they rank it as easy, medium or hard or they are not sure what to press or fill in and may fail

4.   What kind of things do they like in a site

5.   What kind of pages, and things in a page  do they find hard

6.   When do they “not bother” with a service or online content. Give context examples, such as buying things, learning content, online banking, looking up a train or bus schedule,  Making a doctors appointment, booking a holiday, making a complaint, contacting help for something

7.   Did they try and give up or just not try. Why?

8.   What do they like in pages? what makes them easy to use?

9.   What don't they like? What makes it harder to use?

Extra notes

Performance improves when people are relaxed. It is therefore better sometimes, to interview people at home where they are not anxious about where they are and about  it being a “test”.

It is often helpful to give individual interviews.

Make sure a care giver is not giving them hints to help them succeed. The idea is for them to manage when the caregiver is not there.

Do not assume that because a user have mastered  an interface or design pattern that you have just showed them that implies they can do it again the next day or in a slightly different environment. Depending on the disability remembering the new design pattern and how to apply it can take a long time and a lot of practice.

Try and include people from a range of cognitive disabilities, as the results may be very different. We recommend including a people with: Dyslexia, ADHD, Autism, an intellectual disability such as Down Syndrome, and an age associate memory disability such as MCI.

Received on Monday, 11 July 2016 11:59:36 UTC