designing adaptable help panel

Hi all,
I'm trying to work on the adaptable help panel, but am quite unsure about
how to do it, not regarding the technical aspects, but in terms of the
vision.

Do you have any ideas about what you would want it to look like and include?
Do you know of any research about what design coga users could find useful?
Do you think this is maybe something we should discuss at the call?

Thanks,
Ayelet Seeman