Goals revisited

In making user scenarios and user group research we can take a two level approach 

1: Asking the user
What do they have trouble with
Tasks that they ask for help
Tasks that they avoid
Tasks they often make mistakes


2: Address specific topics 
2.1 *Communication* 
Making sure users can communicate with people and be part of society Tasks to investigate:

Use email and chat effectively
 Being aware of a change
Share pictures and info etc
Play
Request information 

* Applications 
 Apps to enable work such as document authoringCritical DHTML content and applications such as :enroll and manage healthcare, make an appointment
enroll, and manage banking
 shop online
sign-up / register and manage account profile on a site
book and manage travel
enroll in and participate in online education
Apps such as mobile apps
Directions / location
*ICT system *
Use the Web of Things applications such as temp control, entertainment systems, 

Phone menu systems
Other menu systems

*Research and Education*Understand content and learning materiel 
Search, research, and find information
Enroll in and participate in online education



 *Access to critical information*
Read and share news
Find Weather alerts

Find out rites and social service information


*Cross cutting concerns: 
Safe
Optimal effectiveness
Minimal frustration


All the best

Lisa Seeman

Athena ICT Accessibility Projects 
LinkedIn, Twitter