You may be interested in a preprint of my perspective paper on applying agentic AI to business workflows:
https://github.com/w3c/cogai/blob/master/papers/AI4OfficeWork.pdf
cogai/papers/AI4OfficeWork.pdf at master · w3c/cogai
github.com
The approach exploits the strength of LLMs for reasoning with the open texture of language in combination with symbolic approaches for efficient deterministic processing. It shows how Agentic AI can be used for semantic orchestration across a swarm of specialised agents, along with delegating difficult or high risk cases to human staff, who can enrich the business rules and precedents used by the agents. The approach uses audit trails as a basis for human oversight. Agents are required to cite which rules were used along with supporting quoted extracts. These lower the risk of hallucinations, and can be checked automatically.
Dave Raggett <dsr@w3.org>
