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Embracing the angry tweets – Harnessing social media in public transport [via BDE-Smart, green and integrated transport Community Group]

From: W3C Community Development Team <team-community-process@w3.org>
Date: Thu, 12 Nov 2015 08:59:31 +0000
To: public-bde-transport@w3.org
Message-ID: <96112a49c03204516fa48c33ca837257@www.w3.org>
There are heaps of first world problems delivering a stable set of nuisances to
us every day. Without doubt, waiting for a delayed bus in early November at a
discouraging 8am is one of them.

In today’s mega-connected era it has never been so easy to give in to the
temptation to let the world know about our disappointing experience. As we take
out our phone in the sprinkling rain we give a short glance around the crowded
bus stop and see the fellow passenger (to be-s) are doing the same.
A two-way street with a few bumps
Consumers are eager to raise their voice; they don’t shy away from sharing,
demanding, or seeking attention. Transport providers and traffic management
centres use the new media primarily to promote, as a mean of customer service or
at best as a travel alert system. There is a very visible gap here.

We have to understand that this is a two-way street. Passengers along with TMCs
have the opportunity to share real-time traffic information via social media.
The issue arises when the passengers themselves are the source of information
and the TMC has to decide on whether it is reliable enough to share with the
community. Right now, many of these data cannot be regarded as a reliable source
and have to be verified with other data sources, like surveys, sensors, pictures
and so forth. It’s simply too much of a hassle and in the end many TMCs do not
use these data at all.

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'Embracing the angry tweets – Harnessing social media in public transport'

https://www.w3.org/community/bde-transport/2015/11/12/embracing-the-angry-tweets-harnessing-social-media-in-public-transport/



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Received on Thursday, 12 November 2015 08:59:33 UTC

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