Brad Kemper wrote: > > Not really. I just know how quickly the company I work for will start > getting calls and e-mails from our customers if something on the site is > not working right (although it is kind of rare, because I do a lot of > cross-browser testing). I suspect Amazon would get more calls & e-mails In my experience acting on such complaints would make you rare for anyone much bigger than a one man amateur site. I long since gave up complaining about usability, and HTML quality issues to significant company web sites, and accept that I need to keep a copy of Windows and IE to hand, and to be prepared to turn font sizes back on. I generally expect to be ignored, fobbed off, or told to use a modern version of IE, as that is what the site is designed for. My gut feeling is that less than 1% of people experiencing serious problems with a site will complain, especially when they are not using out of the box IE to access it. > than you would, and more immediately, if their site suddenly stopped > working with FireFox. -- David Woolley Emails are not formal business letters, whatever businesses may want. RFC1855 says there should be an address here, but, in a world of spam, that is no longer good advice, as archive address hiding may not work.Received on Friday, 23 November 2007 07:53:20 GMT
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