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Re: Proposal of @ua

From: David Woolley <forums@david-woolley.me.uk>
Date: Fri, 23 Nov 2007 07:53:06 +0000
Message-ID: <474686E2.7010004@david-woolley.me.uk>
To: www-style@w3.org

Brad Kemper wrote:

> 
> Not really. I just know how quickly the company I work for will start 
> getting calls and e-mails from our customers if something on the site is 
> not working right (although it is kind of rare, because I do a lot of 
> cross-browser testing). I suspect Amazon would get more calls & e-mails 

In my experience acting on such complaints would make you rare for 
anyone much bigger than a one man amateur site.  I long since gave up 
complaining about usability, and HTML quality issues to significant 
company web sites, and accept that I need to keep a copy of Windows and 
IE to hand, and to be prepared to turn font sizes back on.

I generally expect to be ignored, fobbed off, or told to use a modern 
version of IE, as that is what the site is designed for.

My gut feeling is that less than 1% of people experiencing serious 
problems with a site will complain, especially when they are not using 
out of the box IE to access it.

> than you would, and more immediately, if their site suddenly stopped 
> working with FireFox.  


-- 
David Woolley
Emails are not formal business letters, whatever businesses may want.
RFC1855 says there should be an address here, but, in a world of spam,
that is no longer good advice, as archive address hiding may not work.
Received on Friday, 23 November 2007 07:53:20 GMT

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