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Re: Encouraging positive feedback ("How to Contact Organizations about Inaccessible Websites")

From: Alan Chuter <achuter@technosite.es>
Date: Mon, 22 Feb 2010 13:57:00 +0100
Message-ID: <4B827F1C.5080302@technosite.es>
To: wai-eo-editors@w3.org, w3c-wai-eo@w3.org
In reply to a message [1] from Léonie Watson (Thu, 4 Feb 2010) about
this document [2].

I missed this as it went to the editors list. I wholeheartedly agree
with this suggestion, although there is a section on "Encouraging
Accessible Websites" I think it needs to be more developed. It's
important to tell people what they are doing correctly so that they can
show their management that any extra effort really is appreciated by
users, and also to confirm that that they really are doing it right,
when they may have gone through the motions following WCAG but have
never been able to ask a person with a particular special need.

Also, while negative feedback that requires remedial action may get lost
in planning and budgeting and shall-we-shan't-we discussions, positive
feedback is good news and is likely to go directly to managers' inboxes
and be taken into account directly, and spread to other departments.

[1] http://lists.w3.org/Archives/Public/wai-eo-editors/2010Feb/0001.html
[2] http://www.w3.org/WAI/users/inaccessible.html
Received on Monday, 22 February 2010 12:57:45 UTC

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