Re: Encouraging positive feedback

Good afternoon,

	Forgive my replying to my own email, but another thought occurred to me. Would it be possible to extend the resource to include an example template for a positive feedback email?

	Perhaps something like the following...

Subject: Accessibility of XYZ website

Dear [name or position of person you're writing to],

	I wanted to let you know that I found the XYZ website very accessible. I use [describe your access technology or computer adaptations] to access your website.

	When I visited your website I [describe what you were doing on the site] and I liked [describe the good points about your experience].

	It is great that XYZ organisation has thought about web accessibility. It really helps me because [describe how an accessible website benefits you].


Yours sincerely,
[Your name]

		I hope this suggestion isn't too presumptuous. I really do feel that positive feedback is a powerful tool, and one we should be advocating.

	There is a school of thought that says accessibility is a right, and not something we should offer thanks for. Access to information/services is undoubtedly a right, but I hope that doesn't preclude us from complementing organisations on a job well done.

Regards,
Léonie.

--
Nomensa - humanising technology

Léonie Watson  |  Director of Accessibility
t. +44 (0)117 929 7333    | 

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Received on Thursday, 4 February 2010 17:36:02 UTC