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Re: accessible banking:

From: Access Systems <accessys@smart.net>
Date: Tue, 1 Feb 2005 12:58:56 -0500 (EST)
To: Kelly Pierce <kpierce2000@earthlink.net>
cc: david poehlman <david.poehlman@handsontechnologeyes.com>, John Carpenter <John.Carpenter@pdms.com>, wai-ig list <w3c-wai-ig@w3.org>
Message-ID: <Pine.LNX.4.58.0502011249410.4087@smart.net>

On Tue, 1 Feb 2005, Kelly Pierce wrote:

> Isn't the subject line mis-labeled?  You reject using Internet Explorer to
> conduct online banking transactions and you reject the workaround suggested
> for mozilla based browsers.  If you are saying that banks in the United
> States are inaccessible because they will not support your choice of web
> browser, I think you are mistaken.  Using the same hardware and an operating
> system sold on nearly all new computers, you can access the banking sites.
> with open source software, you can access them through a work around.  I
> fail to understand how any federal court in the country could determine that
> a lack of support for Internet Explorer is inherently inaccessible and
> therefore in violation of the Americans with Disabilities Act, as you seem
> to be claiming in this thread.  it seems that this is inaccessibility by
> choice.

Title II of the ADA  reads in part at

28CFR36.303(a)  "A public accomodation  shall take those steps that may be
necessary to ensure that no individual with a disability is excluded,
denied services, segregated or otherwise treated differrently than other
individuals because of the absence of auxilary aids and services......"

(b) examples "the term auxilary aids and services include -

[2] "Qualified readers, taped texts, audio recordings' Brailled materials,
large print maaterials, or other effective methods of  making visually
delivered materials avaliable to individuals with visual impairments"


at 28CFR36.301(c) it states  "A public accomodation may not impose a
surcharge on a particular individual with a disability or any group of
individuals with disabilities to cover the cost of measures such as the
provisions of auxilary aids......."

if a person is visually impaired and forced to use IE or even Mozila it
would also require the use of JAWS or other expensive software to access
the site, this is "Disparate treatment" and a violation of the ADA.
(unless the bank gives free of charge JAWS to it's visually impaired
customers)
   Also most if not all IE like sites require "clicking here" or some
other visual cue to use.

thus without modifications YES it would probably be illegal in the USA

Bob


>
> Kelly
>
> ----- Original Message -----
> From: "david poehlman" <david.poehlman@handsontechnologeyes.com>
> To: "John Carpenter" <John.Carpenter@pdms.com>; "wai-ig list"
> <w3c-wai-ig@w3.org>
> Sent: Tuesday, February 01, 2005 6:45 AM
> Subject: Re: accessible banking:
>
>
> >
> > Guys,
> >
> > This is great info,  I agree with david that the hack of tricking the
> > server
> > into thinking you are ie does not serve the purpose of sending the right
> > signal although I do admit that for the user, it can be a user.
> >
> > If you all can, I'd like urls so I don't have to go hunting them.
> >
> > Thanks!
> >
> > Johnnie Apple Seed
> >
> > ----- Original Message -----
> > From: "John Carpenter" <John.Carpenter@pdms.com>
> > To: "wai-ig list" <w3c-wai-ig@w3.org>
> > Sent: Tuesday, February 01, 2005 7:36 AM
> > Subject: RE: accessible banking:
> >
> >
> > I use Lloyds TSB online banking with Opera 7.5 and have never had any
> > problems.
> >
> > (Sorry Francois - I sent this to you personally first time by mistake!)
> >
> >
> >  _____
> >
> > From: Francois Jordaan [mailto:Francois.Jordaan@wheel.co.uk]
> > Sent: 01 February 2005 12:31
> > To: 'david poehlman'; wai-ig list
> > Subject: RE: accessible banking:
> >
> >
> >
> > Hi David,
> >
> > Here in the UK, I have internet banking accounts with the
> > following banks:
> > Lloyds TSB, Nationwide, Smile, Abbey, Woolwich and Barclays
> >
> > (As someone with an interest in web application design, I never
> > close any accounts I no longer use, but keep them open for research
> > purposes.)
> >
> > Admittedly, I've only ever used any of them with IE on Windows.
> >
> > The UK bank that has made the biggest strides towards
> > accessibility is Nationwide. This is to be expected, as it was done
> > under the auspices of Ian Lloyd, a member of WaSP and founder of
> > Accessify.com. He has spoken widely about his work at Nationwide:
> >
> > http://www.usabilitynews.com/news/article917.asp
> > http://www.mezzoblue.com/archives/2003/08/27/standards_de/
> >
> > Compared with the banks I list above, I found Nationwide's
> > online banking by far the best designed, although it still lacks many
> > obvious accessibility improvements. I have just successfully logged on
> > using Firefox, without any alerts or warnings. Everything seems to
> > function properly. Their demo is a proper sandbox account, so you can go
> > and test it for yourself with the browser of your choice:
> >
> >
> > http://www.nationwide.co.uk/Demos/InternetBankingDemo/default.htm
> >
> > I also logged on to Woolwich using Firefox. It doesn't give any
> > warnings, but doesn't appear to function properly. (The online banking
> > app is built in entirely in JavaScript, though, so I don't expect great
> > accessibility.) Their browser recommendations are for IE only, they make
> > no guarantees for other browsers.
> >
> > I don't have logins for the other banks handy here at work; if
> > anyone's curious let me know and I can test whether they support
> > Firefox.
> >
> > Hope that helps.
> >
> > francois
> >
> > Wheel Group, Beaumont House, Kensington Village, Avonmore Road,
> > London W14 8TS
> >
> > T +44 (0)20 7348 1000    F +44 (0)20 7348 1111
> > D +44 (0)20 7348 1049
> > francois.jordaan@wheel.co.uk
> > www.wheel.co.uk
> >
> >
> >
> >
> > _____________________________________________________________________
> > This e-mail has been scanned for viruses by MCI's Internet
> > Managed Scanning Services - powered by MessageLabs. For further
> > information visit http://www.mci.com
> >
> >
> >
> >
> >
>
>
>

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Received on Tuesday, 1 February 2005 17:59:46 GMT

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