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Re: Neilsen Norman Group Accessibility Study - Was Re: 170147_1.html (fwd)

From: Access Systems <accessys@smart.net>
Date: Tue, 23 Oct 2001 09:05:20 -0400 (EDT)
To: Steven McCaffrey <smccaffr@MAIL.NYSED.GOV>
cc: w3c-wai-ig@w3.org, graham_oliver@yahoo.com
Message-ID: <Pine.LNX.4.21.0110230904020.7993-100000@smarty.smart.net>
On Tue, 23 Oct 2001, Steven McCaffrey wrote:

>      I'm glad such a study was done.  Does anyone know if there accessible formats available?  It seems to be only in PDF.  Is this true?
> Does anyone know if the screen shots mentioned have text descriptions?

hadn't checked it out yet, it would be some sort of irony if it wasn't
avaliable in accessible format?!?!?!

Bob

> >>> Graham Oliver <graham_oliver@yahoo.com> 10/23/01 03:06AM >>>
> Here is the URL for the report
> http://www.nngroup.com/reports/accessibility/ 
> Says US$190
> 
> Cheers
> Graham Oliver
>  --- Access Systems <accessys@smart.net> wrote: > 
> > ran accross this today, says we need to do a lot
> > more work
> > 
> > Bob
> > 
> > ---------- Forwarded message ----------
> >    Wednesday October 17, 8:13 am Eastern Time
> >    
> >   Press Release
> >   
> >    SOURCE: Nielsen Norman Group
> >    
> > New Report Quantifies Web Usability for People with
> > Disabilities
> > 
> >   Nielsen Norman Group to Release Findings From
> > Usability Study With People
> >   With Low Vision, No Vision or Motor Impairments
> >   
> >    SAN FRANCISCO--(BUSINESS WIRE)--Oct. 17,
> > 2001--There is a movement to
> >    make the Web open to everyone, including people
> > with disabilities. But
> >    making a website technically accessible does not
> > necessarily make it
> >    easy to use. In the first major study to observe
> > Web usage by people
> >    with disabilities, usability expert Jakob Nielsen
> > of Nielsen Norman
> >    Group (NNG) found that web usability was three to
> > six times better for
> >    non-disabled people than for people with low
> > vision, no vision or
> >    motor impairment. In a report entitled ``Beyond
> > ALT Text: Making the
> >    Web Easy to Use for Users with Disabilities,''
> > co-authors Nielsen and
> >    NNG director of research Kara Pernice Coyne
> > present their findings and
> >    75 design guidelines to improve web usability for
> > people with
> >    disabilities. The 178-page report will be
> > released Oct. 21 at the User
> >    Experience 2001 conference in Washington D.C. and
> > available to
> >    download for $125 at
> > http://www.nngroup.com/reports/accessibility.
> >    Coyne, who led the study, will present a seminar
> > on the topic at User
> >    Experience 2001.
> >    
> >    ``People with disabilities embrace the Internet
> > for the opportunities
> >    it provides them to do things they couldn't do
> > before, like read the
> >    daily newspaper,'' said Jakob Nielsen, principal
> > of Nielsen Norman
> >    Group, ``Still, the Web is far from fulfilling
> > its potential to serve
> >    users with disabilities. Inaccessible and
> > unusable sites abound, even
> >    sites that are theoretically accessible have low
> > usability for people
> >    with disabilities.''
> >    
> >    To measure the magnitude of usability problems
> > for people with
> >    disabilities, Nielsen Norman Group conducted a
> > study in the United
> >    States and Japan. The 104 users who participated
> > in the study included
> >    users with low vision, no vision, or motor
> > impairment and a control
> >    group of people without disabilities. Assistive
> > technologies such as
> >    screen readers, Braille devices and screen
> > magnifiers were used.
> >    
> >    In part of the study, American users with and
> > without disabilities
> >    were asked to perform the same four tasks:
> >     1)  Information retrieval: Find the average
> > temperature in Dallas,
> >         TX in January;
> > 
> >     2)  Buy an item: Janet Jackson's CD "All for
> > You" from Target's
> >         website;
> > 
> >     3.) Information retrieval: Find a bus departing
> > O'Hare airport to
> >         a specific address in Chicago using the
> > Transit Chicago
> >         website;
> > 
> >     4)  Compare and contrast: Find the best mutual
> > fund satisfying
> >         certain criteria on Schwab's website.
> > 
> >    Following are the results:
> >      * Task completion rate: Screen reader users
> > were able to complete
> >        the tasks given to them 12.5% of the time;
> > screen magnifier users
> >        21.4% of the time; control group 78% of the
> > time.
> >      * Time on a task (min:sec): Screen reader users
> > spent 16:34 on task;
> >        screen magnifier users spent 15:26 on task;
> > control group 7:14 on
> >        task.
> >      * Errors (average across all tasks): Screen
> > reader users 2.0; screen
> >        magnifier users 4.5; control group .06.
> >      * Subjective rating (1-7 scale with 7
> > indicating the most positive):
> >        Screen reader users 2.5; screen magnifier
> > users 2.9 on task;
> >        control group 4.6.
> >        
> >    Nielsen Norman Group (http://www.nngroup.com) is
> > a user-experience
> >    think tank that advises companies about how
> > succeed through
> >    human-centered design of products and services.
> > Nielsen Norman Group
> >    principals Jakob Nielsen, Don Norman and Bruce
> > ``Tog'' Tognazzini are
> >    each world-renowned experts in usability and
> > human use of technology.
> >    Besides authoring books and evangelizing about
> > user experience, they
> >    and the other user-experience specialists in
> > Nielsen Norman Group
> >    offer high-level strategic consultation on
> > usability of websites,
> >    consumer products, software designs and anything
> > else that needs to be
> >    easy-to-use. Press contact: Darcy Provo, Antenna
> > Group
> >    darcy@antennapr.com; 415/977-1920.
> >    ______________
> >    
> >    Contact:
> >      Antenna Group (for Nielsen Norman Group)
> >      Darcy Provo, 415/977-1920
> > 
> >    _______________________
> >    
> >  
> 
> =====
> 'Making on-line information accessible'
> Mobile Phone : +64 25 919 724 - New Zealand
> Work Phone : +64 9 846 6995 - New Zealand
> AIM ID : grahamolivernz
> 
> ____________________________________________________________
> Nokia Game is on again. 
> Go to http://uk.yahoo.com/nokiagame/ and join the new
> all media adventure before November 3rd.
> 

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Received on Tuesday, 23 October 2001 08:55:44 GMT

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