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Re: TTY and the phone

From: David Poehlman <david.h.poehlman@verizon.net>
Date: Sat, 11 Nov 2000 11:54:48 -0500
Message-ID: <000e01c04c00$1b3d7f60$1f789c8d@mycomputer>
To: "R. Neff" <rneff@bbnow.net>, "Al Gilman" <asgilman@iamdigex.net>
Cc: <w3c-wai-ig@w3.org>
and than there is something like:
call this number for all orders in all modes.
this is not a finished thought but I think in the electronic age, we
need to begin to think more universally.  even if we have to explain
it at the outset, it will be worth it in the final annalysis.
----- Original Message -----
From: "Al Gilman" <asgilman@iamdigex.net>
To: "R. Neff" <rneff@bbnow.net>
Cc: <w3c-wai-ig@w3.org>
Sent: November 11, 2000 10:48 AM
Subject: Re: TTY and the phone


At 09:41 PM 2000-11-10 -0600, R. Neff wrote:
>On the web there is a phone number to place orders but no TTY
capability is
>not listed. However, if a person using a TTY device calls, they are
>automatically forwarded to an operator that will take the order. this
>operator is not part of the call center but a service offered by the
>telecommunication carrier.
>
>what is the proper way to describe a process without offending
anyone?
>
>for example, would you say. For customer orders call 800-123-4567
(TTY
>enabled)
>
>in the future we will have TTY capability from the call center.
>
>
>thanks, rob neff
>

I would give you your choice of how to say it.  Actually, you should
go
straight to SHHH and/or other consumer-advocacy groups for advice on
this as
well, and not stop with WAI.

This is a rule that applies to print advertising of the TTY-enabled
phone
number as well as to advertising this capability on the Web.  And the
issue is
what will the TTY-user community recognize, not anything
web-technical.

The range of options that make logical sense include:

[Separate entries, because that is what the text telephone (TTY/TDD)
users
expect.]

[example]

For orders call 800-xxx-yyyy

Text telephone (TTY/TDD) users, call this number as well.

[end example]

[Integrated listing. -- three examples]

For orders call 800-xxx-yyyy.  Note: this number will get you to text
telephone
service (TTY/TDD) as well.

For orders call 800-xxx-yyyy (text telephone (TTY/TDD) users, call
this
number,
too.)

For orders call 800-xxx-yyyy (TTY OK).

-- end of examples.

I lifted the language

Text telephone (TTY/TDD) users

out of the telephone book.  This is verbose but probably the phone
company as
the omnibus monopoly utility has been under the closest scrutiny and
pressure
to say it clearly.  So how they say it is probably a good way to say
it.

The word 'enabled' is too geeky.  'TTY-capable is better plain
English, but
still on the pointy-headed side of popular argot.  I would like to see
something very brief like "TTY OK" emerge as the code word for this
capability,
because during the transition, it is going to have to go on _lots_ of
telephone
numbers in print and other text-bearing media.  But that should be
OK'd by
consumer representatives adn/or representative consumers before it's
promoted.

Al
Received on Saturday, 11 November 2000 11:56:01 GMT

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