>However, looking up our definition for functionality gives us: >“processes and outcomes achievable through user action” >I think the operative word is “outcome”. The outcome is to book a ticket >(or whatever else), and the text box allows that. Sailesh: That is merely wishful thinking. Why should outcome be the operative word? What are the grounds for excluding processes? If you read it carefully it says "PROCESSES AND". Then an e-retail site can place a phone# on their Web page and tell PWD to call that # and place their orders ... The process is immaterial... they still get the outcome of ordering the product or service. SaileshReceived on Tuesday, 5 July 2011 13:31:28 GMT
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