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Re: Developing Websites for Older People comment reply

From: Shawn Henry <shawn@w3.org>
Date: Wed, 22 Sep 2010 07:26:20 -0500
Message-ID: <4C99F5EC.5020705@w3.org>
To: Ian Pouncey <w3c@ipouncey.co.uk>
CC: "EOWG (E-mail)" <w3c-wai-eo@w3.org>
On 9/22/2010 6:48 AM, Ian Pouncey wrote:
> Hi Shawn,
>
> I also approve of your response. It is interesting that Chris has the
> opposite opinion to me of recommending access to a human customer
> service as a primary solution. Is there time for EO to dicsuss this on
> an upcoming call?

Yes.

~Shawn

> Ian.
>
> On Tue, Sep 21, 2010 at 3:23 PM, Shawn Henry<shawn@w3.org>  wrote:
>> Dear EOWG,
>>
>> A participant of the WCAG working group provided comments on the final draft
>> of Developing Websites for Older People, which is at:
>> http://www.w3.org/WAI/EO/Drafts/sites-older-users/
>>
>> The comments are online at:
>> http://www.w3.org/egov/wiki/User:Cbeer/WCAG_20100909
>>
>> A draft reply to the commenter is below.
>>
>> Please review the draft reply below and send any comments to the list in
>> preparation for discussion in EOWG this Friday.
>>
>> Thanks,
>> ~Shawn
>>
>> # DRAFT START #
>>
>> Dear Chris,
>>
>> Thank you for your comments on the draft Developing Websites for Older
>> People document.
>>         Document: http://www.w3.org/WAI/EO/Drafts/sites-older-users/
>>         Comments: http://www.w3.org/egov/wiki/User:Cbeer/WCAG_20100909
>> Please find below responses from EOWG.
>>
>> # Overall comments:
>>
>> Many of the aspects you raise are beyond the scope of this document, which
>> is intended for developers who are looking for concrete guidance on how to
>> improve their websites rather than for background information.
>>
>> Some of these aspects are covered in the Literature Review [1], which
>> provides the foundation for this document. The Literature Review is
>> currently a working draft and we welcome your comments on it, too, if you
>> are interested.
>>
>> [1] Web Accessibility for Older Users: A Literature Review
>>   -<http://www.w3.org/WAI/intro/wai-age-literature>
>>
>> We also expect readers of this document to have read Web Accessibility and
>> Older People: Meeting the Needs of Ageing Web Users [2] and obtained
>> additional background about older people using the Web before they read this
>> document. (Although of course we cannot be certain that they have other
>> background information, it is not the purpose of this document to provide
>> it.)
>>
>> [2] Web Accessibility and Older People: Meeting the Needs of Ageing Web
>> Users
>>   - http://www.w3.org/WAI/older-users/
>>
>> # Perceivable information and user interface - CAPTCHA
>>
>> As this technique is not applicable to all websites (in particular, to the
>> many websites of smaller organizations or of individuals) and not ideal for
>> many people (for instance, because of cost of making a call, limitations of
>> phone operator availability, etc). This does not make it apt to weight it
>> above other technical solutions that provide alternatives that are integral
>> parts of a website.
>>
>> # Operable user interface and navigation - Distractions (audience)
>>
>> The level of conformance that website owners select or must adhere to is a
>> policy question and out of scope for this particular document.
>>
>> # Robust content and reliable interpretation - Older equipment/software
>>
>> This document maps some of the needs of older people identified in the
>> Literature Review to existing WCAG 2.0 Techniques. Developing such
>> techniques is, however, out of scope of this particular effort. We encourage
>> the development of additional WCAG 2.0 Techniques that we can add to this
>> document.
>>
>> Thank you again for taking the time to read and comment on this document.
>>
>> Regards,
>> Andrew Arch,
>> Shadi About Zahra,
>> Shawn Henry,
>> for EOWG
>>
>>
>> ###
>>
>>
>
Received on Wednesday, 22 September 2010 12:26:36 GMT

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