Gentlebeings, I'm attaching a white paper written by my colleague Len Greski on the CSF technique, as well as some links to CSF-related material on the Web. Hopefully this will prove useful to those not yet familiar with this technique. Here are some links: http://infolab.yonsei.ac.kr/~jinwoo/newciel/paper/csfddm.html http://www.bredemeyer.com/CSFs_pitfalls.htm http://gise.org/JISE/Vol1-5/TEACH4.htm http://www.mapp.asb.dk/WPpdf/wp04.pdf http://hsb.baylor.edu/ramsower/ais.ac.97/papers/huang.htm Here are references to Rockart's original papers on the subject, the first one being the original paper: Rockart, J.F., "Chief executives define their own data needs," Harvard Business Review, March-April 1979, pp. 81-93. Rockart, J.F., "The changing role of the information systems executive: a critical success factors perspective," Sloan Management Review, Fall 1982, pp. 3-13. Rockart, J.F., "Current uses of the critical success factors process," Proceedings of the Fourteenth Annual Conference of the Society for Information Management, September 1982, pp. 17-21. (See attached file: Business Needs Modeling Overview.doc) Regards, D- ************************************************* Dr. Daniel Austin Sr. Technical Architect / Architecture Team Lead daniel_austin@notes.grainger.com <----- Note change! 847 793 5044 Visit http://www.grainger.com "If I get a little money, I buy books. If there is anything left over, I buy clothing and food." -Erasmus
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