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Re: Replacing default welcome email. Was: Onboarding new members

From: Amelia Bellamy-Royds <amelia.bellamy.royds@gmail.com>
Date: Fri, 25 Jul 2014 12:19:42 -0600
Message-ID: <CAFDDJ7zWbAV6=JjzC=X5Z=d9qY8C_O3GOuUBZ12HYLFDSpi6TA@mail.gmail.com>
To: Renoir Boulanger <renoir@w3.org>, WebPlatform Public List <public-webplatform@w3.org>
Cc: Julee Burdekin <julee@adobe.com>, Jen Simmons <jen@jensimmons.com>
That's just what I wanted to see, Renoir.  So we have control over *both*

(a) the content of the confirmation email [1]
(b) the page that displays after the user confirms the email [2], which
appears to be the same server template that is used to generate the page
that displays each time a user logs in or changes their password.

And both can be localized to different languages.

At this point, it's probably easiest to just focus on how we want the
welcome to appear with the new single sign-on system, and not worry about
changing the existing Mediawiki sign-on.

Everyone else:  Can we get feedback about the following proposed texts so
that Renoir can start integrating them into the new system (and we can
start finding volunteers to translate)?

For the confirmation email, I would suggest adapting the current email [3],
adjusting for the fact that the Firefox system doesn't have a cancel link
(doing nothing will cancel registration):

******

Hello {USERNAME}!

Someone, probably you, has registered an account on WebPlatform Docs with
email {{USER EMAIL}}.

To confirm that this account really does belong to you, and to complete
registration, please open this link in your browser:
{{CONFIRM LINK}}

If you did *not* register the account, simply ignore this email.

For more information about the WebPlatform Docs project, visit
http://www.webplatform.org/

******

For the welcome page that displays after someone has confirmed their
account, my proposal was:

******

Welcome {{USERNAME}}!  You have successfully created your account with
WebPlatform Docs.  We're delighted to have you on board.

To view your profile or change your preferences, select your user name from
the top menu bar.

To find out how best to contribute to the project, read the
[[WPD:Contributors_Guide | Contributor's Guide]].  You can always reach
that page by selecting "CONTRIBUTE" from the navigation options at the top
of the page.

You've already done Step 1, Create an Account.  Now it's time to introduce
yourself on the group email list and start making changes!

If you do find a bug or problem that you can't fix yourself, you can file a
report on the [http://project.webplatform.org/  Project Issue Tracker]; you
can always reach that page by selecting "ISSUES" from the top navigation.
 Be aware that you currently need to set up a separate account to use that
system; please use the same user name, so that we can connect the two
accounts in the future.

Any further questions?  Difficulties logging in?  There might be someone on
the [[WPD:Community#Chat_with_us_on_IRC | #webplatform IRC channel]] who
can help.

******

Since the same template is also used when users log-in or reset their
password, I think most of the content should be re-used in those
situations, as a reminder.  We would need to swap out the first paragraph
and the next steps statement (which I've separated out as paragraph 4)
should only display during sign-up confirmation.

And of course, the warning about the separate sign-on for the project
tracker should hopefully become obsolete in the not-too-distant future.

Proposed text for the first paragraph after a log-in:
******

Welcome back {{USERNAME}}!  You have successfully logged in to WebPlatform
Docs.

******

Proposed text for the first paragraph after a password reset:
******

Welcome back {{USERNAME}}!  Your WebPlatform Docs password has been reset
successfully.

******

Opinions?  Objections?  Volunteers to translate?

AmeliaBR

[1]:
https://github.com/webplatform/fxa-content-server/blob/webplatform-customizations/server/templates/email/verify.html
[2]:
https://github.com/webplatform/fxa-content-server/blob/webplatform-customizations/app/scripts/templates/ready.mustache
[3]: http://docs.webplatform.org/wiki/MediaWiki:Confirmemail_body


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Received on Friday, 25 July 2014 18:20:10 UTC

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