Comments on "How to Report an Inaccessible Website"

I've been looking through part of the the document (where I happened to 
land, in the middle) and have a few comments:

In the section "Step 2. What to Report" the link "what kind of computer 
system you have" is broken. the link text doesn't match the current 
section headings.

Under "What is the Problem Encountered" the phrase "Providing as much 
detail as you can will enhance the organization's ability to 
understand..." the words "enhance ability" are strange; it's not about 
an innate ability, just about information. Perhaps "make it easier for 
them to understand" would be clearer.

In the second paragraph of this section, "specific techniques" is 
perhaps not how most people would describe it. Maybe "special ways you 
use your computer/the Web" would be clearer. This is explained further 
on under "Your Computer System" (but called "adaptive strategy") so 
maybe a link here would help.

The "Example problem descriptions" could be block quotes, or at least in 
quotation marks. Add full stops (periods) at the end of each. Likewise 
"Example computer system descriptions" further on.

"Finally, if you can take a screen-capture": I don't think most people 
will know what this is let alone how to do it. Some note is needed, 
maybe on a separate page. Maybe we could link to the Wikipedia page [1], 
which even describes how to do it on mobile devices. This is also 
mentioned under "Step 5. Keep Records."

Under "Your Computer System", for people who don't know what this is 
about, the screenshot mentioned above would help with this. On the other 
hand perhaps people who don't know how to identify their OS will not be 
able to take a screenshot either.

For people who don't know, "the browser software you use" is identified 
in the title bar on windowing systems, or from the help menu (is that 
universal across operating systems?). Likewise for assistive technology 
in the next point.

"Step 3. Resource Pointers" was confusing to me (as a "step") until I 
read on. Maybe "Step 3. Provide Pointers to Resources" would be clearer.

cheers,

Alan

[1] http://en.wikipedia.org/wiki/Screenshot

-- 
Alan Chuter
Departamento de Usabilidad y Accesibilidad
Consultor
Technosite - Grupo Fundosa
Fundación ONCE
Tfno.: 91 121 03 30
Fax: 91 375 70 51
achuter@technosite.es
http://www.technosite.es

Received on Thursday, 15 October 2009 15:53:46 UTC