Question for 3.3.7 Redundant Entry and Error Handling

The 3.3.7 brief description is: “Information previously entered by or
provided to the user that is required to be entered again in the same
process.”.

Initially the intent states: “The intent of this Success Criterion is to
ensure that users can successfully complete multi-step processes. It
reduces cognitive effort where information is asked for more than once
during a process. It also reduces the need to recall information provided
in a previous step.”.

If a form has an error, it sometimes can clear the form. Often, the user is
not able to re-enter the information that caused the error. It’s a new form
and does not repeat from the previous step. I’m curious if this causes a
failure for 3.3.7 Redundant Entry. The criterion does not specifically
address this area. I can see it talks of a process and processes.

Received on Tuesday, 23 January 2024 16:48:40 UTC