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Event Driven outbound calling

From: <gerry.weir@sasktel.sk.ca>
Date: Wed, 7 Jun 2006 16:41:59 -0600
To: www-voice@w3.org
Message-ID: <OF3FA0235A.AF4DF617-ON06257186.006A662E-06257186.007CB1FE@sasktel.sk.ca>

I realize that I have jumped on the bus late here, but I was wondering if 
there has been consideration given to initiation of an outbound CCXML 
application(s) based on an external event or request.

We are using IBM WVR 4.2 and we have implemented an outbound CCXML 
application using the <send data =  " "  delay=30s ...> to refresh the doc 
every 30 seconds.  The CCXML document is dynamically generated by the 
application server with a <makecall ...> tag if a call is to be made. This 
is a brute force method, but it does work.

We have other applications we would like to convert to VXML and CCXML but 
they require an external event trigger for the outbound calling. Other 
applications for this type of event driven outbound calling would be web 
pages 'Click to call' services. 

Please let me know if this is on the  radar screen at this point.

Thanks 
Gerry Weir :-)
Technical Analyst 
ITM Tech Solutions
SaskTel
ph (306)777-2328





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Received on Thursday, 8 June 2006 03:25:58 GMT

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