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Re: CCXML and in-band announcements

From: RJ Auburn <rj@voxeo.com>
Date: Tue, 28 Jan 2003 13:54:42 -0800
To: ferreiro_j@tsm.es, www-voice@w3.org
Message-Id: <1B21BE2D-330B-11D7-9FC9-00039391486C@voxeo.com>


Let me try and take a shot at answering your questions:

> 1. Does CCXML (draft 11 october 2002) explicitly allows the generation 
> of
> in-band announcements by means of CCXML-VoiceXML service logic? By 
> in-band
> announcements I mean playing .wav files before invoking ACCEPT on an
> inbound call scenario.

We have just been talking about this in the working group. The current 
spec does not allow or disallow this and it would be up to the platform 
to decide what would happen if you started a dialog before you accepted 
a call. Because this is a feature that is not always available in all 
telephony environments it's not something that can be required on all 
systems. A future draft of the spec may have a more definitive answer 
on this.

> 2. In Section 12, example 4, draft 11 october 2002:
> *which event is received if the caller abandons at the same time the
> application invokes ACCEPT?


> *if the caller abandons while "holdmusic.vxml", is it received a
> error.dialog.notstarted/error.dialog.wrongstate? some other event?

You would get a CONNECTION_DISCONNECTED event for the caller and any 
dialogs that were started would cause a error.dialog.wrongstate event.

I hope this helps. Let me know if you have any more questions.


RJ Auburn
CTO, Voxeo Corporation
Chair, Call Control Subgroup, VBWG, W3C
Received on Tuesday, 28 January 2003 16:55:16 UTC

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