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Re: <transfer> with data

From: Muralidhar <muralidhar@infoglyptic.com>
Date: Wed, 25 Sep 2002 14:39:52 +0530
Message-ID: <00b901c26473$4e80b670$4a0000c2@vxml1>
To: "W3C Voice Mailing List" <www-voice@w3.org>

hai all,

is there any way to get the user input (ASR text),which is
converted into text format to validate
with the grammar file text.


with regards,
Murali
----- Original Message -----
From: "Scott McGlashan" <scott.mcglashan@pipebeach.com>
To: "Shankar Radhakrishnan" <Shankar.Radhakrishnan@oracle.com>;
<www-voice@w3.org>
Sent: Wednesday, September 25, 2002 12:58 PM
Subject: RE: <transfer> with data


>
> Hi,
>
> The VoiceXML 2.0 specification defines the aai and aaiexpr attributes on
> <transfer>  - see http://www.w3.org/TR/2002/WD-voicexml20-20020424.
> Whether this data is transmitted to the telephony end-point will depend
> on the specific telephony network configuration, protocol support, etc.
>
> Hope this helps,
>
> Scott
>
> _______________
>
> Scott McGlashan
> CTO
> PIPEBEACH
> Box 24035/Linnégatan 89 B, 7tr
> SE-104 50 Stockholm, Sweden
> fax:       +46 8 54590993
> office:    +46 8 54590990
>
>
>
> www.pipebeach.com
>
> -----Original Message-----
> From: Shankar Radhakrishnan [mailto:Shankar.Radhakrishnan@oracle.com]
> Sent: Monday, September 23, 2002 22:51
> To: www-voice@w3.org
> Subject: <transfer> with data
>
>
>
>
>
>
> Hello All,
>   I was wondering if there is a standard way to add data to a
> transferred
> call? Currently <transfer> does not allow addition of user to user data
> to
> the call.  Voicegateways have implemented their own extensions(For eg.,
> Voicegenie has implemented a custom attribute called uuidata, I haven't
> been
> able to test it though), but I am just wondering if there is  a
> "standard"
> for data transfer?
> I have given a usecase which will probably help understand my
> requirement.
>
>   A customer calls a voice gateway, either his ANI is blocked or he is
> calling from a switch which gives the same ANI for all it's users(in
> other
> words the ANI is not unique for callers to this gateway) my voicexml
> script
> would collect the correct phone number from the caller. If the caller
> wants
> to talk to an agent, the voicexml script will transfer the call to a CTI
> server monitored route point, but I would like to add this collected
> data(phone number) to the call data and send it through the switch to
> the
> CTI server. Is this possible at all?
>
> thanks,
> Shankar Radhakrishnan
> Development Manager
> Interaction Center Products Group
> Oracle Corporation
> Shankar.Radhakrishnan@oracle.com
Received on Wednesday, 25 September 2002 05:06:51 GMT

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