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RE: Which "gateway" is best?

From: <Hitesh.Seth@silverline.com>
Date: Wed, 31 Oct 2001 13:24:26 -0500
Message-ID: <D01D0152BE28FF4098201461E41AF0E607B80A@njexch01.silverline.com>
To: <www-voice@w3.org>
I agree. A number of "gateways" do tend to have a lot of "proprietory
features/extensions". It is partially attributed due to the fleixbility
in the VoiceXML 1.0 specification for grammar formats/audio formats.
VoiceXML 2.0 Draft does specify some of these particulars, specifically
the XML/BNF based unified grammar representation which should give a
closure around issues related with vendor specific grammars etc. Even
then, the standards are still being developed so you can still except
minor deviations till we have "VoiceXML 2.0" as an official "W3C
Recommendation".

Utilizing Pre-built components with your VoiceXML specification can
greatly effect your development/testing timeline, but it is important to
ensure that the platform extensions are "extending" the Spec rather than
modifying it.

While evaluating a gateway, I think you should look at some key
evaluation factors such as - VoiceXML 1.0/2.0 Compliance, Availability
on various platforms, Integration with Existing Call Center
Applications, integration with development and test tools to make you
decision.

Best Regards

Hitesh

-----Original Message-----
From: M. Lance Hilliard [mailto:lance.hilliard_dev@onebox.com]
Sent: Wednesday, October 31, 2001 9:37 AM
To: www-voice@w3.org
Subject: Which "gateway" is best?


Greetings all.

Myself and a few others I know here are very excited about VXML, and
we're just starting to educate ourselves on the language.  We have found
TellMe, VoiceGenie, and BeVocal, not to mention a few other VXML
"gateways."  Each seems to mix standards support with a bit of
proprietary offerings (e.g. TellMe's Grammar libraries).  Heavily
relying on one of the gateway's proprietary features will surely speed
early development of applications, but at the same time will make our
applications more dependent on using that particular gateway.

I would appreciate everyone's opinions about which VXML gateway you
prefer, and why.  I don't have an opinion yet, and I'd like to include
your experiences with the various gateways in the information that I use
to form my opinion.

v/r,
Lance Hilliard
Memphis, TN

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Received on Wednesday, 31 October 2001 13:28:06 GMT

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