W3C home > Mailing lists > Public > www-validator@w3.org > June 2004

Re: default subject for feedback mailto: link

From: olivier Thereaux <ot@w3.org>
Date: Fri, 4 Jun 2004 10:49:55 +0900
Message-Id: <7ABDACA6-B5C9-11D8-BCCD-000A95E54002@w3.org>
To: www-validator@w3.org Validator <www-validator@w3.org>

On Jun 4, 2004, at 9:08, Philip TAYLOR wrote:
> Since this text in no way requires or even suggests that an error
> message suggestion should form a part of the message, could I
> respectfully suggest that there be no more of these "Where is
> the error message you are suggesting ?" messages unless and until
> the validator uses more explicit link text.

You certainly have a point that "new error message suggestion" is 
provided by the validator, not written down by the sender, however the 
subject provided in the mailto: link is actually a default subject, and 
(arguably) I would expect careful people to at least check their 
message - including subject - before sending the mail.

In other words, if there was another default subject such as "feedback 
on error message [XXX]" or no default subject, I am afraid we'd get a 
fair share of calls for help without subject or claiming to be 
feedback.

One idea would be to have two links - one for help and another for 
feedback -. Another idea would be to only give the error number and 
provide an explanation on how to suggest better error messages in the 
feedback page. Neither are perfect, so comments and other are much 
welcome. In the meantime, may the ones annoyed by the wrongly labeled 
messages be a bit patient with the clueless calls for help, and may the 
ones annoyed by the annoyed ones be patient too :)

Thanks
-- 
olivier

Received on Thursday, 3 June 2004 21:50:06 GMT

This archive was generated by hypermail 2.2.0+W3C-0.50 : Wednesday, 25 April 2012 12:14:14 GMT