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Knowledge Management Summer School

From: Helen Wilson <helen.wilson@onecert.fr>
Date: Fri, 7 Feb 2003 10:21:24 +0100
Message-Id: <a0510031bba692b10f800@[134.212.191.113]>
To: www-rdf-interest@w3.org

Hello,

Below is the announcement for the summer school "HUMAN-CENTERED 
DESIGN of KNOWLEDGE MANAGEMENT SYSTEMS" that will be organized by 
Eurisco in August 2003, that may be of interest to you. Don't 
hesitate to contact me for further information.

Helen Wilson
Eurisco International
4, Avenue Edouard Belin
31400 Toulouse, France
Tel: +33 (0)5 62 17 38 38
Fax: +33 (0)5 62 17 38 39
email: wilson@onecert.fr
http://www-eursico.onecert.fr
____________________________________________________________


		   International Summer School on

			HUMAN-CENTERED DESIGN
				of
		    KNOWLEDGE MANAGEMENT SYSTEMS

		August 18-22, 2003, Boussens, France

			    Organized by
     The European Institute of Cognitive Sciences and Engineering

		        eurisco International

	    http://www-eurisco.onecert.fr/summerschool/

PURPOSE
The aim of the International Summer School on Human-Centered Design 
of Knowledge Management Systems is to enable participants to learn 
about work practice and the behavior of people in organizations, 
usability and usefulness of knowledge management processes and tools, 
socio-cultural issues in virtual worlds, communication, cooperation 
and coordination. This will be achieved by teaching the basic 
concepts and methods of managing human-centered design projects by 
using knowledge management methods and tools through a five-day 
international summer school using a mixture of tutorials, lectures, 
group exercises and discussions.


BACKGROUND
The theme for this International Summer School is Human-Centered 
Design of Knowledge Management Systems (HCDKMS'03). It reflects the 
growing and universal influence of Information Technology (IT) on the 
development of systems in industry and the use of these systems in a 
wide variety of organizations. Among relevant industrial sectors are 
aerospace, telecommunications, medicine, nuclear energy, transport, 
chemical and food industries.
HCDKMS'03 will develop a system level view of Knowledge Management 
(KM) in various types of groups ranging from teams to organizations 
to communities of practice. Various viewpoints will be developed 
covering safety, security, reliability, comfort, usability, 
usefulness, and acceptability of KM tools and organizational setups. 
KM is not simply a property of an individual person, but a relation 
between a person and task demands set within an organizational 
context. Organizational context is dynamic since people's skills and 
knowledge are constantly evolving resulting in the emergence of new 
practices. The design of increasingly information-intensive systems 
requires knowledge about the decision-making process itself. 
Experience feedback permits organizations to learn from operational 
incidents and accidents. Key issues here include how to understand 
experience in terms that can be used to change practices, and how to 
design channels for the communication of representations of 
operational experience. Taking KM seriously requires understanding, 
co-designing, and testing integrated KM systems and organizational 
setups concurrently. The design of KM systems thus requires 
involvement and knowledge sharing among people with different sorts 
of expertise. HCDKMS'03 will provide a wide range of expertise 
including human-computer interaction (HCI), computer-supported 
cooperative work (CSCW), artificial intelligence (AI), 
knowledge-based systems (KBS), sociology and human factors.
HCDKMS'03 will explore the current solutions and on-going work on the 
way groups take and should take into account organizational issues of 
workplace automation, people and organizational models, and the 
effects of incrementally-intrusive virtual environments on work 
practices. HCDKMS'03 will leave plenty of time for participants to 
explore their own work practice using information technology and 
designing automation. Lecturers will provide state-of-the-art 
knowledge and know-how on the evolution of technology and the 
emergence of work practices.


WHO SHOULD PARTICIPATE
HCDKMS'03 is aimed at people from industry and academia who in their 
line of work are involved with or responsible for designing and 
implementing knowledge management solutions in their everyday 
environments. This includes system designers, system analysts, 
technical managers, design team leaders, human factors specialists, 
etc. Participants should have some experience with at least one of 
the following topics: human factors; engineering and/or design; 
information technology; documentation; resource management; 
organizational issues; database management and/or use; or project 
management.


LECTURERS
HCDKMS'03 will be taught by the following international team of lecturers:

Guy Boy, PhD, President of the European Institute of Cognitive 
Sciences and Engineering (EURISCO International), France.

Jonathan Grudin, PhD, Senior Researcher in the Adaptive Systems and 
Interaction Group at Microsoft Research and Affiliate Professor in 
the University of Washington Information School, USA.

Robert De Hoog, PhD, Professor of Information and Knowledge 
Management at the University of Twente and Associate Professor of 
Social Science Informatics (SWI) at the University of Amsterdam, The 
Netherlands.

Kari Kuutti, PhD, Professor in the Department of Information 
Processing Science at the University of Oulu, Finland.

Dan Shapiro, Professor and Head of the Department of Sociology at 
Lancaster University, UK.

COURSE CONTENT
Co-Adaptation of People and Technology
- Guy Boy
Socio-technical systems of our post-industrial era embed their own 
internal cognitive mechanisms and behavior. New information 
technology has induced new practices and human roles. The resulting 
co-adaptation of people and technology will be analyzed in the light 
of various theories of human cognition. We will analyze various 
aspects of human cognition embedded into artifacts. Even if they do 
not use the same kinds of tools and practices, all civilizations need 
to manage the knowledge that they produce and use. These tools can be 
physical or conceptual. For a very long period of time, the Art of 
Memory was used to manage knowledge. Knowledge transfer was 
essentially based on oral transmission within small groups. Printing 
started to extend knowledge transfer to larger groups. Descartes 
created a method that revolutionized knowledge management reducing 
most problems to mathematical equations that are possible to solve by 
definition. The fact that Descartes' method worked successfully in 
the material world tremendously influenced the twentieth century 
because it was almost totally technology-oriented. It is amazing to 
observe that the computer, the ultimate production of Descartes' 
method, suddenly rehabilitates the Art of Memory because the 
materialistic approach to the world is no longer sufficient. The Web 
recreates artificial villages (communities) where people can 
communicate almost exactly as their ancestors communicated in their 
small villages. We discuss a dual problem in cognitive science that 
opposes a classical scientific approach to an experiential one, and 
some of its potential impacts on life support systems such as 
human/organizational learning and human-centered 
design.                                                    

Human-Centered Design: Taking Seriously Human Factors in Engineering 
Requires New Organizational Setups
- Guy Boy
For the last decade, most organizations developing or using 
safety-critical systems needed to implement strategies to improve 
human reliability. Human factors teams were developed. Engineers were 
trained in human-centered design (HCD). However, without an 
appropriate organizational setup, HCD is very difficult to achieve 
properly. In this lecture, we will review the concepts of 
traceability, experience feedback, articulation work, organizational 
memory and change management. These concepts will be used to analyze 
information technology that is currently used in large organizations 
for knowledge and information exchange. In any organization, human 
factors are not only a target for improving the use of products, but 
also for development processes themselves and their too often complex 
articulations. In particular, engineers produce a large amount of 
documents and undocumented knowledge-this will be further analyzed 
for the sake of improving engineering processes.
The concept of active documents will be presented together with a 
methodology grounded in the cognitive function analysis of 
organizational setups and product requirements. In particular, the 
concurrent development of artifacts (products) and their 
documentation (operational support as well as evaluation and design 
rationales) will be presented as a support to participatory design 
and traceability. Design support tools will be presented. 
Guy Boy

Important Emerging Patterns of Technology Use in Organizations
- Jonathan Grudin
One important change in the use of software in many organizations is 
that it has spread vertically as well as horizontally. "Managers 
don't type" was once the rule, but increasingly they do use software. 
As a result, applications that are widely used in organizations have 
at least three different patterns of use: one for individual 
contributors, one for managers, and one for executives. Optimal use 
within each group is shaped by activity and incentive structures. 
Within each group, interaction leads to the adoption of the same 
features and conventions. Some choices are dictated by efficiency and 
others are arbitrary but better when everyone works the same (it 
doesn't matter which side of the road we drive on as long as we all 
drive on the same side).
Another consequence of this change is that in the past, managers were 
trailing adopters-individual contributors adopted hands-on use of 
email, word, and browsers first. Today managers may be early adopters 
of some technologies. This has subtle but significant consequences 
for design and deployment.
In general, when designing, acquiring, or supporting such an 
application, the best approach could be to treat it as three distinct 
applications. Failure to do so results in problems and lost 
opportunities. The applications discussed include email, shared 
calendars, browsers, document databases, application-sharing, desktop 
videoconferencing, and team 
workspaces.                                  


Streaming Media Studies of MSR Prototype Systems
- Jonathan Grudin
The Microsoft Research Collaborative and Multimedia Systems Group 
focused on making audio and video as versatile as print. Areas of 
experimentation include low-cost capture of audio and video, 
multimedia browsing and skimming, tele-presentation, and 
collaborative annotation of multimedia content. In order to 
understand the behavioral and social factors that are critical to the 
success of such technologies, we have conducted numerous experiments 
with prototype systems. These include detailed analysis of ongoing 
use of multimedia within our company, experimental use of our 
technologies in internal training courses, laboratory studies, and 
trials conducted jointly with university partners. I will review this 
work, aspects of which have been published in over twenty papers in 
conferences on multimedia, human-computer interaction, computer 
supported cooperative work, and the world wide web. I will also 
describe some work on notification and awareness, technologies that 
we see interacting with multimedia in future office and mobile 
settings.                         

Knowledge Management and Learning
- Robert de Hoog
In order to understand the meaning and scope of knowledge management 
systems, there is a need for a firm grasp of conceptual underpinnings 
of knowledge management proper. This lecture will start with an 
interactive session in a game-like format where participants play the 
knowledge management role. Based on the experiences from this session 
a conceptual frame for knowledge management will be developed that 
can act as the basis for human-centered aspects in knowledge 
management. These aspects are visible in two distinct models: a 
knowledge management model that can be seen as a procedural model of 
how to perform knowledge management and a process model of a 
knowledge intensive organization.
Both models rely strongly on human actions, perspectives and values. 
The process model will show what knowledge processes are important in 
an organization, how these knowledge processes can influence key 
performance indicators and which interventions can improve knowledge 
processes. These interventions are to a large extent non-technical in 
the sense that they rarely rely on information systems alone. 
Effective interventions are mainly combinations of human, 
technological and organizational actions. As both models are 
incorporated in a simulation environment for learning knowledge 
management not only the structure but also the behavior of the models 
will be shown, explored and discussed. Through this discussion the 
session will refer back to the experiences from the initial activity.
Finally attention will be paid to learning knowledge management and 
the effectiveness of simulation micro-worlds. This will include the 
benefits and the dangers of exercising in a simplified simulated 
world. Human factors influencing the design and fielding of this kind 
of knowledge management learning systems will be presented.


Knowledge Modeling for Knowledge Management
- Robert de Hoog
As knowledge management is supposed to deal with knowledge, sooner or 
later it will face in theory as well in practice the question of how 
to describe knowledge. Before you can manage something you must have 
an idea what this "something" is. This question can be addressed from 
an epistemological perspective, but most of the time this will lead 
to un-decidable definition problems. A more pragmatic approach is to 
focus on modeling/describing a configuration of competences, 
information and data that one chooses to call knowledge. These 
descriptions/models can be built at different levels of generality, 
depending on the goals one wants to achieve. The range is from rather 
general knowledge description frames to detailed knowledge models. In 
this entire range the role of human factors is crucial, the more 
because most of the time knowledge is strongly tied to human agents. 
Nevertheless it is possible to "disembody" (parts of) knowledge from 
the human agent, as has been shown by several developments in 
Artificial Intelligence. For this a more in-depth modeling of 
knowledge is needed. This modeling approach will be demonstrated by 
using elements from the well known CommonKADS methodology. The 
strength of this methodology is that it not only focuses on the 
knowledge per se, but also on individual and organizational factors 
influencing the deployment of automated knowledge (as happens in 
expert or knowledge based systems).
In order to become a bit more acquainted with this methodology 
participants will have the opportunity to build a set of models for 
an example domain. These models will be presented and reviewed in 
order to promote the sharing of modeling experiences and 
insights                                                           

Community Knowledge and Information Technology
- Kari Kuutti
The notion of "community knowledge" has gained increasing interest 
during the last years in areas like community computing, knowledge 
management, organizational memory and various sub-domains of 
computer-supported cooperative work. What is actually meant by the 
term "community knowledge" is often not clear at all. The purpose of 
the talk is to give an overview on the variety of ongoing research 
and to suggest an orienting framework for the field. The talk will 
give some reasons why community knowledge may be becoming popular 
just now, present an overview how widely and under how different 
headings related issues are discussed (and give some pointers to the 
relevant literature), suggest a framework to orient in the field and 
explore what might be the useful relation between community knowledge 
and information technology. The focus of the talk is not in the 
technical systems, but in conceptual, psychological, social, and 
organizational issues related in generating, maintaining and sharing 
community knowledge.                       

Knowledge Management, Organizational Innovation and Organizational Inertia
- Kari Kuutti
The lecture discusses the role of knowledge management in 
organizational innovation and the problems and obstacles in the 
practical implementation of such innovations. It emphasizes the 
importance of knowledge tools in situations where a change of 
processes, ways of working, is not enough but where the whole object 
of the work is changing and a more radical reorientation of the work 
is needed. A knowledge tool does not itself automatically bring such 
a change, but to be efficient the change must be innovated by the 
participants themselves. A suitable knowledge tool may help 
participants to grasp better the changing new object of their work, 
and thus support efficiently the innovation process. An illustrative 
example case is reviewed where a new, locally developed knowledge 
management tool enabled an organizational innovation that solved a 
severe reorientation problem for one part of an organization. The 
attempts to spread the innovation further within the organization 
were, however, not so successful and were further actively resisted 
and blocked by the parent 
organization.                                                                               

Ethnography, Participation and the Co-Realization of Systems
- Don Shapiro
Although it is still a minority and a specialized approach, 
ethnographic contributions to systems design have achieved increasing 
credibility. With them, we learn about the communities of practice 
through which work is accomplished in ways that are not available 
through other methods. Similarly, participatory design retains its 
claim to our attention, through emphasizing that immediate users are 
the best custodians of their own knowledge practices. Recently, teams 
of designers that incorporate ethnographic and participatory 
approaches have turned their attention to much more ambitious 
systems. In the past, they have focused on making appropriate uses of 
readily-available technology in particular settings. Now, they are 
attempting to forge large-scale collaborative environments using-and 
indeed creating-very advanced technologies. This places different 
demands on how such design teams work. All of the contributors, 
participatory designers, ethnographers and user-practitioners-need to 
embark on a continuing involvement in a journey whose destination is 
unclear. This may perhaps be better described as a process of 
'co-realization' than as participatory or ethnographically-informed 
design. It may also involve new techniques such as 'future workshops' 
to cope with the advanced technologies and holistic environments that 
are involved. This lecture will explore some current examples of this 
process and its 
outcomes.                                                                                 

Spatial Computing and the Practice of Real Virtuality
- Dan Shapiro
Ethnographically informed approaches to knowledge and knowledge 
management, developed within Sociology and Anthropology, emphasize 
the generation and deployment of knowledge as a situated and 
collaborative achievement. They are suspicious of approaches to 
knowledge that regards it as a 'thing' that can be externalized, 
stored, assembled and applied independently of the circumstances and 
practices of its use. Hence they are cautious of attempts to 
categorize, invoke and manipulate knowledge in terms of its apparent 
logical or informational properties. This would seem to make systems 
design for knowledge management impossible, since what systems do is 
exactly to apply logical and specifiable processes to their objects. 
This lecture explores some of our recent attempts to finesse this 
problem. We draw inspiration from the ways in which people arrange 
and manipulate their working materials in their physical environment, 
so that the organization and 'flow' of their materials produces a 
context of 'knowledge' for the tasks to hand, both for themselves, 
and as a means of communication and collaboration with others. We are 
developing systems that use advanced technologies to create 
collaborative environments for digital materials and for mixing and 
interpenetrating digital and physical materials. The main emphasis is 
on how multiple environments of this kind are produced by users as a 
trace of their work itself, rather than on the basis of the 
properties of the materials. The 'sense-making' is done by users 
supported by the environment rather than by the system. These mixed 
spatial environments do not simply mirror physical ones, but have 
complex properties in use of their 
own.                                   

LECTURERS
GUY BOY is President and Director of the European Institute of 
Cognitive Sciences and Engineering (EURISCO International). He was a 
Principal Investigator and Group Leader (Advanced Interaction Media) 
at NASA Ames Research Center for 5 years. He spent 10 years at the 
Office National d'Etudes et de Recherches Aérospatiales (French NASA) 
as a research scientist and principal investigator. His research is 
in Human-Centered Design (HCD) of safety-critical dynamic systems. He 
is currently working on the development of methods and techniques 
that improve traceability of design decisions and participatory 
design. From 1994 to 1996, he was the Scientific Coordinator of the 
European Network RoHMI (Robust Human-Machine Interaction) gathering 
11 European research laboratories, and sponsored by the CEC DG XII. 
Since 1995, he has directed a series of industrial summer schools on 
human-centered automation, human-centered design of organizational 
memory systems and design for safety. From 1995 to 1999, he served as 
Executive Vice Chair of the ACM (Association for Computing Machinery) 
SIGCHI Executive Committee. He is currently involved in the 
scientific coordination of the WISE IST European project (Web-enabled 
Information Services for Engineering).


JONATHAN GRUDIN has been a Senior Researcher at Microsoft Research 
since 1998, working in the Collaborative and Multimedia Systems and 
the Adaptive Systems and Interaction groups. Prior to that he was 
Professor of Information and Computer Science at University of 
California, Irvine. He has also taught in Computer Science and 
Engineering departments at Aarhus University, Keio University, and 
the University of Oslo, and is now Affiliate Professor in the 
University of Washington Information School. He previously worked at 
the MCC consortium in Austin, Texas, at Wang Laboratories, and at the 
UK Medical Research Council Applied Psychology Unit after receiving 
his Ph.D. in Cognitive Psychology at UC San Diego, working with 
Donald Norman.
He is Editor in Chief of ACM Transactions on Computer-Human 
Interaction and on the editorial boards of several other journals and 
book series, including Human-Computer Interaction, Computer Supported 
Cooperative Work, and Information Systems Research, leading journals 
in their areas. He co-wrote and edited the widely used Readings in 
Human-Computer Interaction: Toward the New Millenium. Active in both 
human-computer interaction and computer supported cooperative work 
since these fields emerged, he has published over 100 papers on a 
range of topics. For the past ten years, his two primary research 
topics have been the adoption and use of technology in organizations, 
and the design and use of multimedia systems.

ROBERT DE HOOG is Professor of Information and Knowledge Management 
at Twente University, and Associate Professor of Social Science 
Informatics at the University of Amsterdam. Since the mid 1980's he 
has been involved in many projects in the area of artificial 
intelligence, expert systems, knowledge based information retrieval 
and knowledge management. His most recent projects are the EU funded 
KITS projects which has built a comprehensive knowledge management 
learning simulation game and the METIS project which focuses on 
knowledge mapping techniques and methods using different ontologies. 
He has published more than 100 papers on the topics mentioned above 
and is co-author of the book entitled Knowledge Engineering and 
Management: the CommonKADS Methodology, published by MIT Press in 
2000.


KARI KUUTTI is Professor of Human-Computer Interaction and Group 
Technology in at the University of Oulu, Finland and leads the 
INTERACT research group. He was previously a Professor of 
Human-Computer Interaction and usability at the Helsinki University 
of Technology. He has published over 90 papers on HCI, 
Computer-Supported Cooperative Work, product concept development, and 
organizational learning. Professor Kuutti was the program co-chair of 
the NordiCHI02 conference and is general co-chair of theECSCW03 
conference. He is on the editorial board of the Journal of Cognitive 
Technology, the Journal of Computer-Supported Cooperative Work, and 
the forthcoming Journal of Communities and Technologies. He has given 
tutorials on community knowledge both in CSCW and ECSCW conferences. 
His central research area is computer support of individual and 
cooperative sense-making in design processes.

DAN SHAPIRO is Professor of Sociology and currently Head of 
Department at Lancaster University in the UK. He is co-author of 
several books on social and spatial restructuring and on the use and 
design of information systems. He has written and researched widely 
on ethnography and work practice, on participatory design, on 
computer-supported cooperative work, and on the politics and theory 
of interdisciplinary design.  His research has been funded by the 
European Union under Frameworks 4 and 5, by the UK Economic and 
Social Research Council, and the UK Engineering and Physical Sciences 
Research Council. His research projects have included information 
systems in Air Traffic Control, in the Police Service, in 
architecture and in landscape architecture. He is currently working 
on a project on spatial computing for the aesthetic design 
professions as part of the EU Fututre and Emerging Technologies 
'Disappearing Computer' program.

COURSE LOCATION
HCDKMS'03 will take place at the Hotel Le Tolosan, Boussens, France, 
located at 30 minutes from Toulouse. The Hotel Le Tolosan, in the 
foothills of the Pyrénées, offers a breath-taking setting for all 
kinds of open-air activities, including a three hole golf course and 
driving range, squash and tennis courts, gym and sauna.

COURSE FEES AND PAYMENT
The fee for Human-Centered Design of Knowledge Management '03 is 2200 
Euros. This includes five days of lectures, course material, coffee 
breaks, full room and board in single accommodation at the Hotel Le 
Tolosan, from dinner on Sunday evening17/08 to Friday 22/08.
Payment may be made by cheque in Euros made out to EURISCO 
International or by bank transfer mentioning HCDKMS'03 and your name. 
Please inform your bank that transfer fees are to be paid by the 
issuer.
Due to the nature of this summer school, the number of participants 
will be limited to 50. Participants will be accepted on a first come, 
first served basis.

REGISTRATION DEADLINE
Application for registration must be received before May 1st, 2003. 
Full course fees must be paid to the HCDKMS'03 Office by June 30th, 
2003.

ACCOMPANYING PERSONS
A limited number of accompanying persons can be housed at the course 
site. There is no charge for accompanying persons, but additional 
expenses (accommodation and food) must be paid directly to the hotel. 
Further details can be obtained from the summer school office; early 
notification is required.

FURTHER INFORMATION
For further information check the HCDKMS'03 web site at 
http://www-eurisco.onecert.fr/News/hcdkms03.htm or contact Helen 
Wilson at the summer school office:

HCDKMS'03 OFFICE
European Institute of Cognitive
Sciences and Engineering (EURISCO International)
4 Avenue Edouard Belin
31400 Toulouse, France
Tel: +33 (0)5 62 17 38 38Fax: +33 (0)5 62 17 38 39
E-mail: wilson@onecert.fr - http://www-eurisco.onecert.fr/News/hcdkms03.htm

REGISTRATION FORM

First		            Last
Name________________________Name____________________________________

Company
Institution _________________________________________________________

Address _____________________________________________________________

City_________________________State/Prov______________________________

Zip/Postal Code__________________________Country______________________

Tel ___________________________Fax___________________________________

Email ______________________________________________________________

EURISCO International Bank details:
Société Générale
Banque: 30003
Guichet: 02110
N° Compte: 00025718150
R.I.B: 47
Domiciliation: Toulouse


Fax form to: +33 (0)5 62 17 38 39
Register on line: http://www-eurisco.onecert.fr/News/hcdkms03.htm

Eurisco International will not accept any bank charges linked to payment.

Refund policy
Full refunds will be provided upon receipt of written
notification before 31 July 2003.
NO REFUNDS WILL BE MADE AFTER THIS DATE.

-- 
Received on Friday, 7 February 2003 04:27:36 GMT

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