W3C home > Mailing lists > Public > www-math@w3.org > March 2006

Re: ANN: MathML .NET Control 1.0 released.

From: Andrew Lippert <alippert@mac.com>
Date: Wed, 1 Mar 2006 10:32:21 -0800
To: <www-math@w3.org>
Message-ID: <003601c63d5e$7b771620$62df000a@montana.apex>
While the Soft4Science applications look promising, the company is
impossible to deal with. We recently purchased a commercial license to one
of Bernard Kiehl's products. It failed to run in our production environment
despite the proper configuration of the software and the license file
provided by Soft4Science. Everything looked good in development and no code
changes were made when we deployed to our live site. Despite repeated
requests and detailed documentation of the issue (and I do mean detailed -
very detailed) Bernard acknowledged the bugs in his software but absolutely
refused to do anything to address the issues. We worked for 2 weeks trying
to identify the issue providing Bernard with sample code, example output, we
tried deploying the solution as a web service as opposed to being directly
integrated in our application and in the end he ignored every request
refusing to fix the issue or to even provide helpful suggestions as to the
root of the problem. As a commercial software vendor Soft4Science is
impossible to work with. We were forced to seek a refund. Buyer beware!



Andrew Lippert

VP Engineering

Apex Learning
Received on Thursday, 2 March 2006 05:30:05 UTC

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