Give me help, please!

Hello,
when I send inquiry on getweb@ictp.trieste.it, he answers to me

>getweb service disabled!
>PLEASE USE INSTEAD www4mail@wm.ictp.trieste.it
>write   help  in the body of your message for info!

But www4mail@wm.ictp.trieste.it does not answer on Help and on Inquiry
What to me to do?

Thanks,
---
Sergey V. Korostelev (sta@lpc2.stal.ru)
Wed, 13 Jan 99 14:10 +0300 MSK