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Re: discretion & the issue tracker (was Re: discretion in adding issues)

From: Laura Carlson <laura.lee.carlson@gmail.com>
Date: Thu, 5 Jun 2008 08:58:02 -0500
Message-ID: <1c8dbcaa0806050658x70473da3g9f21ee266112b4d@mail.gmail.com>
To: "Michael(tm) Smith" <mike@w3.org>
Cc: "James Graham" <jg307@cam.ac.uk>, www-archive@w3.org, "Robert Burns" <rob@robburns.com>, "Gregory J. Rosmaita" <oedipus@hicom.net>, "Steve Faulkner" <faulkner.steve@gmail.com>, "Joshue O Connor" <joshue.oconnor@cfit.ie>, "Dan Connolly" <connolly@w3.org>, "Chris Wilson" <Chris.Wilson@microsoft.com>

Mike wrote:

> I don't think I have any means to add content to the tracker page
>  (I'd guess the page is generated from a DB and templating thing of
>  some kind), but I have added the following to the WG home page:
>
>   http://www.w3.org/html/wg/#issues

Perhaps defining terms would help avoid confusion. Many folks may not
have the same definitions for:

- "high-priority"
- "some notable degree" of "significant discussion"
- "clearly important enough"
- "wide an airing"

Also for the "issue-tracking task force" link I get "Not
Authorized...This view is W3C Members-only".

Best Regards,
Laura

---------- Forwarded message ----------
From: Laura Carlson <laura.lee.carlson@gmail.com>
Date: Jun 5, 2008 7:18 AM

Robert wrote  to mike,

 > It is less clear to me now,
 > after your intervention, what policies you think you're enforcing

Perhaps the issue is that the issue tracker lacks known policies and
 procedures?

 A policy is a guiding principle used to set direction in an
 organization. Policies generally need to include the following
 sections to be effective:

 - Policy statement
 - Purpose
 - Scope
 - Procedure
 - Consequences

 A procedure is a set of steps to be followed in a definite, regular
 order to accomplish the goals of the policy to which it applies. It
 prescribes specific ways of doing specific activities (e.g. how is an
 issue raised? how is it resolved?)

 With a policy and procedures in place, individuals assigned as issue
 trackers and the individual working group members would have a
 framework for action. It could:

 - Help everyone be aware of what is expected
 - Provide more clarity and consistency
 - Help prevent misunderstandings about expectations
 - Help avoid future conflict
 - Standardize operations
 - Show the organization means to be fair and accountable
 - Encourage stability and continuity in operations
 - Stabilize action despite top-level changes
 - Discourage actions based on personalities

 Perhaps a document spelling things out could help.
 ---

 Best Regards,
 Laura

 --
 Laura L. Carlson
Received on Thursday, 5 June 2008 18:19:44 GMT

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