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Re: 'RTCProd=013-638-554' Abuse of Outlook

From: Karl Dubost <karl@la-grange.net>
Date: Mon, 6 Nov 2006 13:09:18 +0900
Message-Id: <A9F30133-8BC9-47A5-A656-FFD688EC0DA5@la-grange.net>
Cc: www-archive@w3.org, managers@microsoft.com
To: "Abuse at Microsoft" <abuse@microsoft.com>

Hi Simanchal,

I see that you have not read or understood my message.

Le 6 nov. 2006 à 12:48, Abuse at Microsoft a écrit :
> Hello Karl,
>
> Thank you for contacting Microsoft Online Customer Service.
>
> I apologize for any delay in our response to your issue. Due to an  
> increase in requests, our response time may be longer than usual.  
> We appreciate your patience.
> From your message I understand that you are wish to report abuse  
> about Outlook. I realize the importance of your issue.

It's not the impression that your message is giving.

> From the information you have provided in your message, I found  
> that you are located in Japan. If you have purchased the Microsoft  
> product in Japan, your best resource for support is the Microsoft  
> Japan Subsidiary.
>
> There are significant programming differences between North  
> American and localized versions of software. You will be best  
> assisted by the subsidiary that specializes in the version. You may  
> contact the Microsoft subsidiary in Japan at  81-3-4332-5300 or you  
> may visit the following website:
>  http://www.microsoft.com/worldwide/phone/contact.aspx?country=Japan

I didn't buy any Microsoft products in Japan or elsewhere. There mail  
is the consequence of a bad implementation of Outlook which generates  
heavy traffic on my Web server. Many of your customers using

	Microsoft Office/12.0 (Windows NT 5.1; Microsoft Office Outlook  
12.0.4017; Pro)

are making heavy requests on my Web server, eating my bandwidth,  
specifically 2/3 of accesses for October 2006.
	http://www.la-grange.net/2002/09/13-MoonPhase.ics

 From what I have gathered in the stats, most of the requests are US- 
based. I definitely think that it is a US version of your products  
which creates heavy loads.


>
> Karl, I hope your issue gets resolved soon and appreciate your  
> patience in this regard.
>
> Thank you for using Microsoft Products and Services.

Unlikely. Best Regards.

>
> Simanchal
> Microsoft Online Customer Service Representative
>
> If you have any feedback about your Online Customer Service  
> experience, please e-mail my manager, Sujith Sadsasivan, at  
> managers@microsoft.com
>
> -----Original Message-----
> From:   Karl Dubost (karl@la-grange.net)
> Date:   Saturday, November 04, 2006  05:02 AM
> To:   abuse@microsoft.com (abuse@microsoft.com)
> Cc:   www-archive@w3.org (www-archive@w3.org)
> Subject:  Abuse of Outlook
>
> Hi,
>
> I have identified that one of your products is making an intensive
> use of a calendar hosted on my web site.
> http://www.la-grange.net/2002/09/13-Moonphase.ics
>
> Number of access in 2006
> october    1.020.481
> september    979.477
> august       915.198
> july         780.904
> june         582.264
> may          173.540
> april         81.466
> march         78.332
> february      57.458
> january       57.530
>
> I have blocked this agent "Microsoft Office/12.0 (Windows NT 5.1;
> Microsoft Office Outlook 12.0.4017; Pro)" for now. The requests are
> coming from different IPs through the world, but always the same
> client. Clients seems to be configured to request the file every 30
> minutes.
>
> Update your product by making a local copy of the file more than
> linking to my file.
>
>
> Best Regards
>
>
> #################
> Example for one source on 3rd november
> #################
>
> bash% grep MoonPhase.ics 03-lagrange-access_log | grep mail.systech-
> inc.com | wc -l
>       48
>
> bash% grep MoonPhase.ics 03-lagrange-access_log | grep mail.systech-
> inc.com
>
> mail.systech-inc.com - - [03/Nov/2006:00:06:36 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:00:36:40 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:01:06:48 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:01:36:54 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:02:07:01 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:02:37:07 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:03:07:08 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:03:37:10 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:04:07:11 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:04:37:28 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:05:07:20 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:05:37:28 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:06:07:39 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:06:37:44 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:07:07:46 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:07:37:56 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:08:08:11 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:08:38:09 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:09:08:17 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:09:38:26 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:10:08:26 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:10:38:42 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:11:08:52 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:11:39:11 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:12:09:26 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:12:39:29 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:13:09:45 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:13:39:57 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:14:10:13 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:14:40:17 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:15:10:22 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:15:40:29 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:16:10:42 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:16:40:56 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:17:11:09 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:17:41:29 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:18:11:46 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:18:42:05 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:19:12:08 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:19:42:10 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:20:12:13 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:20:42:13 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:21:12:14 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:21:42:15 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:22:12:19 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:22:42:20 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:23:12:22 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> mail.systech-inc.com - - [03/Nov/2006:23:42:35 -0800] "GET /
> 2002/09/13-MoonPhase.ics HTTP/1.1" 200 68612 "-" "Microsoft Office/
> 12.0 (Windows NT 5.1; Microsoft Office Outlook 12.0.4017; Pro)"
> #################
>
>
> --
> Karl Dubost - Tokyo, Japon
>
>
>
>

-- 
Karl Dubost - http://www.la-grange.net/karl/
Près de vous, madame, oubliant les cieux,
L'astronome étonné se trouble ;
C'est dans l'éclat caressant de vos yeux,
Qu'il avait cru trouver l'étoile double.
Received on Monday, 6 November 2006 04:09:48 GMT

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