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Re: Cheree Heppe, consumer request assistance for web accessibility

From: Shawn Henry <shawn@w3.org>
Date: Mon, 23 Feb 2009 22:09:38 -0600
Message-ID: <49A37302.3050507@w3.org>
To: Cheree Heppe <cheree@dogsc4me.com>
CC: wai-site-comments@w3.org, "'wai@w3.org'" <wai@w3.org>
Dear Cheree Heppe,

I am sorry that W3C Web Accessibility Initiative (WAI) cannot answer your question because we are not associated with Amazon and do not have resources for such specific consumer assistance.

However, I would like to help. I searched for "accessibility Amazon" and found http://www.amazon.com/access that is supposedly optimized for screen readers. I also found a press release: http://www.nfb.org/nfb/NewsBot.asp?MODE=VIEW&ID=174
 Perhaps you can get contact information from that press release?

WAI does host an Interest Group mailing list where issues of Web accessibility are discussed. Perhaps someone on that list can help more. You can join the mailing list and post questions by following the instructions under:

We are justing beginning to develop information on approaching organizations with inaccessible websites. A very rough, early draft is at http://www.w3.org/WAI/EO/Drafts/responding/

Best regards,

Shawn Lawton Henry
W3C Web Accessibility Initiative (WAI)
e-mail: shawn@w3.org
phone: +1.617.253.8788
about: http://www.w3.org/People/Shawn/

Cheree Heppe wrote:
> Cheree Heppe here:
> I first tried an E-mail link to a technical design site listed under 
> these accessibility links, but the E-mail edit fields would not read 
> using my screen reader and the body of the E-mail could not be read back 
> by me or corrected.  I had to abandon that E-mail before it got sent.
> I am writing because in attempting to place an order through Amazon, 
> their ordering process did not allow me accessibility.
> I would like to order products through Amazon and would like to let 
> someone there know that their website did not work for me as a person 
> with a disability.
> Who should I contact?  The Amazon site was not helpful in this area, either.
> Thanks for any assistence.
> Cordially,
> Cheree Heppe
Received on Tuesday, 24 February 2009 04:09:53 UTC

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