Re: [wbs] response to 'Developing an Accessibility Statement Publication Approval'

Hi Denis,

Thank you for this comment, I logged it as issue #78:
  - https://github.com/w3c/wai-statements/issues/78

Just to make sure I fully understand your comment, though: we already 
have "Typical duration for response" in the "Basic information" part of 
the form, and "Formal complaints" in the "Approval and complaints" part. 
In addition to those, you seem to be asking for something on the first 
"guidance" page rather than on the "form" page? Please clarify.

Independently of that, it seems your are speaking more about "how to 
react to feedback" rather than "developing an accessibility statement"? 
I don't disagree with your point but wonder about scope creeping...

Best,
   Shadi


On 15/11/2018 18:27, Denis Boudreau via WBS Mailer wrote:
> One thing that might be missing in the document is a section on following
> through with comments received by end users. It's one thing to have contact
> information to get in touch with the organization about problems we may
> encounter on the site, but it's another entirely to have a process in place
> for the organization to actually RECEIVE, and ACT UPON that feedback. Most
> lawsuits out there are the result of escalations after someone tried to
> reach out, and was either dismissed, not acknowledged, or shown very little
> empathy. I'm wondering if it would be worthwhile to include something along
> those lines as part of the document, maybe as a form of cautionary tale or
> something.

-- 
Shadi Abou-Zahra - http://www.w3.org/People/shadi/
Accessibility Strategy and Technology Specialist
Web Accessibility Initiative (WAI)
World Wide Web Consortium (W3C)

Received on Thursday, 15 November 2018 19:41:04 UTC