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Re: Cathy O'Connor of paypal?

From: Karen Lewellen <klewellen@shellworld.net>
Date: Wed, 26 Apr 2017 22:19:25 -0400 (EDT)
To: "lists@srinivasu.org" <lists@srinivasu.org>
cc: Nigel Peck <np.lists@sharphosting.uk>, "w3c-wai-ig@w3.org" <w3c-wai-ig@w3.org>
Message-ID: <Pine.LNX.4.64.1704262210550.28770@server2.shellworld.net>
Oh most certainly,  I have spoken to several customer support 
representatives and supervisors.
The amazing thing is how  many tell me that
1, they have no one to  report accessibility related issues, have never 
heard of ms O'Connor, and that Paypal has no dedicated  staff who are 
responsible for access.
2, customer service no longer has direct contact with technical support 
either, there is an e-mail process but this has no assurance that the 
issue is actually addressed.
These changes  sliding further and further away from inclusion  have been 
happening in stages for a couple of years now at least.
I feel sure there is an entire file  full of customer service contacts on 
my Canadian account, more than one on the American side, with a laundry 
list of wacg 2.0 related problems
Did your kindly listening in sources say otherwise then what I am 
presenting here?

On Thu, 27 Apr 2017, lists@srinivasu.org wrote:

> Did you reach out to customer support? Being a former PayPal employee, my experience is that Customer Support always work with right team and ensures your concern is addressed in best possible way.
> BCC: some colleagues from PayPal.
> Regards,
> Srinivasu Chakravarthula
> +91-9900810881
> Sent on my phone. Excuse typos, if any.
>> On 27-Apr-2017, at 03:46, Karen Lewellen <klewellen@shellworld.net> wrote:
>> I am not on twitter, I am a paypal customer.  Wonder why she has no contact via  the place where she   makes sure paypal goods and services are usable by people of all abilities?
>> Smiles.  Perhaps I can find someone active to ask some pointed questions of her via social media.
>> Thanks,
>> Karen
>>> On Wed, 26 Apr 2017, Nigel Peck wrote:
>>> She has a Twitter account at:
>>> https://twitter.com/cagocon
>>> And is presenting at FluentConf in June (according to her Tweets) so she seems very much real. Perhaps try contacting her through Twitter?
>>>> On 25/04/2017 12:52, Karen Lewellen wrote:
>>>> Hi everyone,
>>>> A while back when I first started sharing new access issues with paypal,
>>>> someone  suggested I discover the person responsible for accessibility
>>>> there.
>>>> I have a name, a linked-in  profile, even a job description.  However none
>>>> of the at least 25 Paypal supervisors with whom i have had discussions
>>>> over the past several months, know her, or can reach her if a customer is
>>>> meeting with an accessibility issue.
>>>> My latest? The previously functional from the keyboard button on invoice
>>>> forms labeled pay now, is coded as harmless.  Doing nothing when using an
>>>> enter key in elinks.  a browser that is more java script friendly then
>>>> others like links or certainly lynx, all of which are distributed in Linux
>>>> packages like Ubuntu.
>>>> I will place her information below.
>>>> https://www.linkedin.com/in/cathy-o-connor-407a56
>>>> Cathy O'Connor
>>>> Program Manager, Accessibility at PayPal
>>>> Program Manager, Accessibility
>>>> PayPal
>>>> November 2014 ~V Present )|PayPal
>>>> Keeping PayPal products and services accessible to people of all
>>>> abilities.
>>>> Make sure product managers, designers and developers understand
>>>> why accessibility is important by using simulations and assistive
>>>> technology to gain first-hand experience of how people use
>>>> computers differently in our accessibility showcase.
>>>> Provide consulting, training and tools to make it as easy as
>>>> possible for teams to design, develop and deliver products that
>>>> can be used by as many people as possible.
>>>> Given her job description,  why is there no way to report the issues she
>>>> is paid to address?  Granted the simulations sentence concerns me, reading
>>>> a bit like pretending to experience a disability.  I find it difficult to
>>>> understand how someone could secure this job knowing noting of...
>>>> www.w3c.org/wai
>>>> Anyone know if she  is a real person?
>>>> Thanks,
>>>> Karen
Received on Thursday, 27 April 2017 02:19:54 UTC

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