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how to complain about inaccessible Web sites and browser bugs

From: Jennifer Sutton <jsuttondc@gmail.com>
Date: Tue, 21 Aug 2012 02:22:18 -0700
Message-Id: <7.0.1.0.2.20120821014926.054b9380@gmail.com>
To: w3c-wai-ig@w3.org
Greetings, WAI-IG:

Over the last several weeks, there has been recent and rather 
extensive discussion on this list about AFB'sWeb site, via the thread:
Word Wrap problem with AFB Access World
in addition to a previous thread about AFB's site that I'm not going 
to take time to look up right now.

The thread was most recently responded to in the last day or so by 
Wayne and Patrick, although I am snipping those responses from this 
message, changing the subject line, and hopefully enlarging the topic 
by my response.

I am reminded of two posts that may be helpful.

One is this one:

Being a better web citizen: complain where things get fixed
by Christian Heilmann:

http://christianheilmann.com/2012/08/20/being-a-better-web-citizen-complain-where-things-get-fixed/

And this page, developed by WAI's Education and Outreach Working Group:

Contacting Organizations about Inaccessible Websites
http://www.w3.org/WAI/users/inaccessible

I have never found that publicly naming and shaming organizations on 
an International email list where, at least as far as I know, nobody 
in that organization will see, achieves anything of value.

If people have problems with a site, I encourage you to contact the 
organization directly and help the organization to find a general 
solution, rather than a browser-specific work-around.

I'm all for advocacy, but please advocate where and in ways you can 
be heard. What if I posted to this list about every site I 
encountered where I experienced issues?  I can assure you I'd be 
posting at least once a day, and I don't think my doing so would 
accomplish my goals.

Jennifer
Received on Tuesday, 21 August 2012 09:22:58 UTC

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