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RE: Major UK bank wont listen

From: Chris Harpin <chris@castus.co.uk>
Date: Thu, 7 Jun 2007 11:17:16 +0100
To: <w3c-wai-ig@w3.org>
Message-Id: <20070607101738.OLEJ29112.aamtaout04-winn.ispmail.ntl.com@your7804f37a70>

I wish to publicly congratulate Andy on taking his responsibility as a web
developer seriously and wishing to look after the best interest of his
client.

Suggesting user testing with people that use AT's will help the bank to
understand why some of there initial suggestions would be better being
delivered using alternative methods.

When a client pays for our services they are employing a specialist and it
is up to us to advise them on what is the best cause of action whilst
attempting to educate them as to why.

The fact that they wish to include an accessibility statement shows that
they are aware the topic exists, finding out which stakeholder introduced it
and then explaining your concerns to that department, may help to then in
turn influence others.

-----Original Message-----
From: w3c-wai-ig-request@w3.org [mailto:w3c-wai-ig-request@w3.org] On Behalf
Of Julian Voelcker
Sent: 07 June 2007 11:04
To: w3c-wai-ig@w3.org
Subject: Re: Major UK bank wont listen


Hi Andy,

> i feel very uncomfortable doing this, could any body please advise
> me on how i can reason with these people

What is your brief?  If you are there just to build the site, just do 
as they ask.

If  you are there to provide some consultancy services, then put 
together a report outlining all the problems and provide suggestions as 
to how to provide a similar look/feel/functionality, but in an 
accessible way.  At the end off the day it is down to the client, 
because they are paying.

The unfortunate thing is that in reality not many people are going to 
care enough to do anything about it.  I guess you could talk to the 
DRC, however this will may jeopardise your contract.
-- 
Cheers,

Julian Voelcker
Cirencester, United Kingdom
Received on Thursday, 7 June 2007 10:18:06 GMT

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