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Diabetes websites too complicated

From: Alan Chuter <achuter@teleservicios.com>
Date: Tue, 14 Sep 2004 10:40:51 +0200
To: w3c-wai-ig@w3.org
Message-ID: <WorldClient-F200409141040.AA40510002@teleservicios.com>

This news item describes a study of the readability and understandability 
of Diabetes web sites. Most require a reading age of 11 to 14 years while 
that of the general population in the UK is (amazingly) nine years. There 
doesn't seem to be any mention of web accessibility guidelines.

BBC News article:
http://news.bbc.co.uk/2/hi/health/3641634.stm

"Many diabetes sufferers cannot understand the health advice they are 
given on the NHS Direct Online website and many other internet pages, a 
new study concludes.

The language of the diabetes pages of the NHS Direct Online site can only 
be understood by people whose reading ability is well beyond that of the 
average UK citizen, the survey says. It warns of potential 'serious 
consequences' of patients misunderstanding the information.

Dr Maged Boulos, of the University of Bath's School for Health, looked at 
pages about diabetes on 15 internet health sites run mainly by charities 
and official bodies." (University of Bath press release)
http://www.bath.ac.uk/pr/releases/diabetes-survey.htm

The paper is online (in PDF) at
http://staff.bath.ac.uk/mpsmnkb/MNKBoulos_HDL04.PDF



Alan Chuter
achuter@teleservicios.com
Fundosa Teleservicios
ONCE Foundation
Madrid, Spain
Received on Tuesday, 14 September 2004 08:56:02 UTC

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