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Re: AOL drops e-mail address for accessibility

From: Kelly Pierce <kpierce2000@earthlink.net>
Date: Sat, 27 Mar 2004 13:38:30 -0600
Message-ID: <004401c41433$15d0a760$0b0110ac@y7o1m8>
To: "Andrew Kirkpatrick" <andrew_kirkpatrick@wgbh.org>, <w3c-wai-ig@w3.org>


Thanks for finding an AOL webpage with substantive information on it.  The
only web page identified on the AOL home page or in the site's site map is:


This is the AOL accessibility policy.  I only could find an e-mail method to
contact AOL on this page.  It was this page on which I based my comments.
It appears that the page you identified is not linked to from this page.


----- Original Message -----
From: "Andrew Kirkpatrick" <andrew_kirkpatrick@wgbh.org>
To: "'Kelly Pierce'" <kpierce2000@earthlink.net>; <w3c-wai-ig@w3.org>
Sent: Saturday, March 27, 2004 1:00 PM
Subject: RE: AOL drops e-mail address for accessibility

> > **let's see what some of the problems have been in the last few days:
> >
> > *e-mail bounces from highly publicized address specifically
> > established for accessibility.
> Not a good thing, although it appears to be an isolated incident.
> >
> > *No telephone contact on access issues if e-mail is inoperative
> I'm not making excuses for AOL, but I see this more often all the time.
> They do have telephone numbers for support on the same page as the email
> address.  The numbers are more general, but they are listed on the
> accessibility page, so one would hope that the operators are able to offer
> help or a referral.
> http://www.aol.com/accessibility/find_more_help/index.html
> > *Highly publicized AOL accessibility website that speaks
> > mostly about the AOL online service and not other products
> > such as AIM or the AOL Radio product or AOL media player.
> You're right, there could be better info there.
> > *AOL Media Player help file that says nothing about accessibility.
> Again, improvements are needed.
> > Taken together, these items represent something more than an
> > isolated and specific issue.  considering the enormous
> > resources of Time Warner, the world's largest media and
> > entertainment company of which AOL is a part, we should have
> > a more coordinated and comprehensive response to accessibility.
> There have been a few exchanges about this, and I feel like you have
> clarified additional points that you may have had in mind when you stated
> that AOL access was not a functioning concept.  I think that you have
> the basis for your opinion much more clearly and with this additional
> information people can better make up their own mind.  My reaction was to
> the idea that an inaccessible embedded media player and a bounced email
> equates to "AOL (or any company) doesn't care about accessibility".  It's
> just not enough information.
Received on Saturday, 27 March 2004 14:38:17 UTC

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