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Re: Making the Suits "get it" - Part 2 (was RE: Media - Suit Over Airlines' Web Sites Tests Bounds of ADA)

From: David Woolley <david@djwhome.demon.co.uk>
Date: Tue, 8 Oct 2002 21:56:59 +0100 (BST)
Message-Id: <200210082056.g98Kux401170@djwhome.demon.co.uk>
To: w3c-wai-ig@w3.org

> 1) I'd question the Lynx user base... it may be bigger than you suspect.  At
> any rate, can your employer afford to deliberately piss off 1% of a billion+
> potential users?

That only applies if you are trapped in a mature market.  If you are not
trapped, you apply the 80:20 rule, which allows you to displease the 20% 
least profitable customers.
Received on Tuesday, 8 October 2002 17:04:17 UTC

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