> The DDA states that websites should provide a service that is * no less than that offered to non-disabled users, and it is assumed My understanding is that what is actually required is that the organisation provide an equivalent service. One implication of this is that, if they provide a service through the web site, any alternative needs to be available 24 by 7 by 365.25! This is likely to involve taking the web site down on Christmas day or staffing call centres, enquiry points, etc. on that day, so the accessible web site may well be the cheapest solution.Received on Tuesday, 13 August 2002 02:03:36 GMT
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