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Help sections - best practice

From: Simon White <simon.white@jkd.co.uk>
Date: Thu, 9 May 2002 14:14:36 +0100
Message-ID: <FDFC0668A850D246BC4231715D94904E0CDA50@uranus.jkd.co.uk>
To: "WAI List (E-mail)" <w3c-wai-ig@w3.org>
Dear All,
I need some help with offering help to users! At present this is hypothetical and therefore I cannot offer a URL that might aid you in your answer. I will try to explain it as simply as possible. Here goes:

I am thinking of a series of pages that all require information to help users understand certain aspects of that page. My method for this would be to include the Help section at the bottom of each page with a link at the top and at every point where help might be required by a user. This would take the user to the relevant part of the help section at the bottom of the page they are on.

In this way, the user always stays in the section they are in. With a link that takes the user back to the top or the section of the page they came from I thought that this would be better than taking the user to a new section of the website, or offering the help information in a pop-up window format.

If any of that makes sense, can anyone tell me if this would be the best way of implementing a help section, or if there is a better way to do this?

Thanks in advance

Simon

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Simon White
Copywriter
James Kelsey Design (JKD)
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Web: www.jkd.co.uk
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Received on Thursday, 9 May 2002 09:14:43 GMT

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